Complete Care at Heritage

I visit my sister here . She was in there as a patient For her back pain. Her doctor wanted her to have Therapy , so he put her in rehab to get better. The staff is so wonderful ❤️ and kind. They constantly check on the patient. And my sister has therapy 3xs day, and getting better. The physical therapy technician are very gd, And take gd care of her. I don't have to worry about her she's doing so well.. I WOULD SUGGEST THIS FACILITY TO ALL MY FRIENDS AND FAMILY.

Staff is super nice and caring of your loved ones. Debbie in admissions is just so kind and explains things in detail so you understand. Cecilia the aid on 2nd floor goes above and beyond for those patients. Nurse Ade is just the kindest soul ever. And nurse malika on 1st floor is just as amazing as Ade. But in all everyone at heritage has just kind souls and really care about the patients. My loved one is there now and she really likes everyone and they take such great care of her.

My family was deeply disappointed with the rehabilitation care my brother received at Heritage Complete Care. He was a resident there from approximately January 20 through March 20. During that time, he received very little meaningful rehabilitation therapy and rarely got out of bed. We became increasingly concerned because instead of progressing, he appeared to be declining physically and was at risk of becoming bedridden. After a hospitalization, we decided to transfer him to another rehabilitation facility. The difference was remarkable. At the new facility, he received consistent therapy, encouragement, and a structured rehabilitation plan. Within a matter of weeks, he was up and walking again. This experience left our family questioning the quality and effectiveness of the rehabilitation services provided at Heritage Complete Care. Based on what we witnessed, we do not believe my brother received the level of therapy necessary to support his recovery. Families looking for a rehabilitation facility should ask detailed questions about therapy frequency, mobility goals, and patient progress, and closely monitor whether those services are actually being delivered. Every patient's situation is unique, but our experience was extremely disappointing, and we would have serious reservations about placing another loved one in this facility for rehabilitation care.