Coronado at Stone Oak

I would like to submit a formal complaint regarding the way the administrator communicated with me. Her attitude was arrogant, aggressive, and disrespectful. Instead of listening to me, asking questions about the patient, and trying to understand the situation, she spoke to me in an authoritarian and unprofessional manner. My husband has only been at this facility for two days, since Saturday night. If the facility’s rules do not allow a family member to sleep on an air mattress in the room because the space must remain clear, we understand and are willing to comply. However, this could have been explained politely and respectfully, without speaking to us in a hostile manner. I would also like to clarify that my husband did not refuse therapy at any time. He is taking a muscle relaxant that makes him feel relaxed, sleepy, and drowsy. The situation should have been verified and discussed with us before anyone stated that he had refused therapy. As his family, we expect the staff to listen, ask the appropriate questions, and confirm the facts before reaching conclusions. We are going through a difficult situation and deserve to be treated with dignity, respect, and compassion. I do not consider it acceptable for an administrator to communicate with me in an aggressive or disrespectful manner. I respectfully request that this incident be reviewed and that, moving forward, any concerns regarding my husband, his treatment, or the facility’s rules be communicated to us clearly, professionally, and respectfully.

You don’t want to end up in rehab. But if you do, this is the way to go. Clean spacious facility. Adequate rooms with good beds. The kindest staff we’ve seen in many places. The food is iffy and they make up some rules and claim that they are insurance rules which drove me crazy…especially when I double checked with insurance. BUT despite that, this place is five star. Because we care about the care and physical therapy.

My husband recently had a five week stay at Coronado! He was in there for IV antibiotics but particularly for physical therapy after a serious knee surgery. My husband did physical therapy with their specialist every day he was there. Their physical therapist did the exact opposite therapy on my husband that was ordered! They did not follow his surgeons orders. We did not find this out until it was too late and the knee had a huge tear in it that was filling with fluid. Due to their negligence and the fact, they did not follow the surgeon directions. My husband had to have a third surgery and is now in a full leg cast. This has been a horrible experience for him ! now he must start over… his surgeon was so upset. He said he will never send another patient to this facility, but that does not help the fact my husband is going through all of this all over again! All the things you hear about a nursing home happened there I even witnessed one of their male nurses soliciting a female nurse in the hall. I could go on , but please choose a different facility if you truly love the person that you’re putting in there. What my husband is going through should have never happened! We have shared our experience with The medical staff where he just had his surgery. They were shocked That this facility was not more careful and diligent in reading the orders. My next call will be to my insurance company