Crown Pointe Care Center

Google reviews

• J
  Jeremy Bragg 3 months ago

  I am extremely concerned about the care my father received during his stay at this nursing facility following hip reconstruction surgery. During multiple visits, I found him sitting in wet or soiled briefs for extended periods, and he ultimately developed severe pressure sores and tissue damage. He also lost nearly 20 pounds in approximately three weeks, raising serious concerns about his nutrition and overall care. The facility itself appeared poorly maintained, with strong odors, unclean conditions, unanswered call lights, and residents who often seemed unattended. Staff frequently appeared distracted by personal conversations and mobile devices, and concerns were often met with dismissive responses. Additional issues included physician-ordered leg pumps not being used as directed, his Bi-PAP machine not being utilized consistently, damaged charging cords, delays in receiving basic assistance, and missing personal belongings at discharge. Thankfully, my father has since been transferred to another facility, where he has received attentive and compassionate care. The difference in the quality of care was immediately noticeable. Families place their loved ones in nursing facilities expecting dignity, respect, and professional care. Based on our experience, those expectations were not met. I encourage families to thoroughly evaluate all available options before choosing this facility.

• K
  Karen Linson 6 months ago

  I had never been to a nursing home before but after coming to Crown Pointe I would never go anywhere else. It exceeds all standards of cleanliness, food, aides, nurses, and administrative staff. The aides are top notch, they are there to help you and they do. The administrative staff has over exceeded our expectations. The cleanliness here is superb and the food is more superb. Excellent therapy and the in house provider, Dr.Raj listened and prescribed. Therapy is kind, considerate, and very understanding. The food is so good here that there should be recipe book. The staff I would like to recognize is Lauren with Admissions, Toiya from Dietary, Prija with Speech, Dee the ADON, Mercedes with Social Services, Melanie in activities, and all of the nursing and dietary staff : Brie, Mercy, Mary, Carol, Marion, Misty, Renee, Kathy, and Pauline.

In the order Google returned them. Not verified by CaringAdvisor.