Crystal Place Assisted Living

This place was amazing when I had initially brought my Grandma to live here. The original staff made this place feel like home and an extension of the family. However, that's changed since the new owners have taken over around September of 2022. My Grandma had reported to multiple family members of abusive language used by the new owners to both staff and residents. Just about all of the old staff is gone. Only one remains at this point. They are severely understaffed and overpriced at this point. Since then, we've moved my grandma to a new location. She's happier and safer now. She's not scared constantly or suicidal now. The family is relieved to have her somewhere safe from verbal abuse. If you do leave your loved one in their care, please be sure to visit them regularly. I tried to trust and believe in the new ownership but it only took a few months for the true colors to show.

I wish I could give Crystal Place a better review it started out very nice before it was sold to new owners around September of 2022. At first I tried to reassure my mother that it would be okay, but day after day, and week after week things got worse. First they let pretty much all the staff go. They would get someone in to work, but they wouldn’t come back after a day or two on the job. This was a red flag for me as I have worked in health care. My mother’s anxiety became very overwhelming, to the point she was having suicidal thoughts. The food was terrible! For a time they even had their maintenance man cooking for them. My mother was served chicken cooked in milk and was told it was soup. Seriously adult protective services needs to keep a close eye on this place. The owners can put on a good show for a short time, but cannot maintain it for long. We were given very short notice that my mother would need to move to a new room, the rent for her room was going to go up a minimum of $550 a month with no additional benefits. Be warned that if your loved one requires transportation to doctors, or for simple shopping or outings they no longer provide this. They say it’s too much of a liability. This is just a small portion of the issues this place has. On a side note we as a family have moved my mother to another location, and I’m happy to report that she is happy and thriving.

This facility has been a Godsend to my mother and our family. It has been renovated and has been under new and better management the past few months, and we are absolute thrilled with the care and concern for her well being. We are especially grateful for the new administrator, Tomee, who keeps us abreast of any changes or problems that may arise. Like so many businesses these days, it has been somewhat difficult to keep staff up to speed, but they have handled these situations admirably and currently have commendable employees on staff. Five stars for sure!