Culver West Health Center

Update!!!! My mom ended up passing in April and the staff EXCEPT for the Directors took a minute or two out of their day to call me with their heartfelt condolences, at no point in time did either of the directors ever reach out! The female Director has a very ICE COLD demeanor and clearly doesn’t want to be bothered with questions and concerns because before my mom’s passing I tried calling her about the constant missing clothing and shoe issue that my mom was having and she never accepted or returned my calls. I’m glad that she wasn’t hands on with patients because she certainly doesn’t have the compassion for the sick and elderly! If it wasn’t for the Social worker and staff that routinely cared for my mother, I would have placed her elsewhere. Culver West has its good points and its bad ones just like anywhere else but my concern has gone unaddressed and I can’t seem to get the Director on the phone, despite numerous calls and messages. I will start with the good points first. The entire staff has been wonderful and kind. They’re always pleasant and seem to have a good rapport with my mother. They have kept me informed about treatments, incidents and her overall condition the entire time that she has been there. Her Social Worker is a gem, as well as the sweet Caribbean queen that always greets me & everyone else with a warm hello and friendly smile, up at the front desk (thanks ladies) and the food appears to be good quality food. Now for the not so positive things. My mother’s belongings have continuously disappeared, from her clothing , shoes and blanket that she asked me to bring because she’s always cold. My mom complained to me several months ago about none of her clothes being hers and that what was in the closet in her room was far too big for her. I checked her closet and found multiple articles of clothing ranging from size Large to XXL that didn’t belong to her, inside. My mom is a size S/M! I went to a nearby Ross to purchase some

So far this place is well cleaned doesn’t ever smell like feces or urine, the staff a little aloof but friendly

You can never reach the patients. My friend had a new TV and they never hooked it up despite our repeated requests. They must be overcrowded and understaffed.