Diversicare of Riverchase

Our family has a beloved friend whose family insisted live there. At times it's difficult to get staff to let us in & out main entrance. Nurse alert call button ring i definitely. Smells of urine upon entering the facility.

I can’t recommend anything less than this facility. My advice if you have a family member wind up here: make sure you’re visiting very, very frequently. If your relative isn’t able to communicate verbally, visit even more often. Some of the staff is very caring and tries to provide care as best they can. Other members of the staff do less than the bare minimum. Administratively, they seem to have constant turnover and very little ownership of issues. Next to nothing is done to address complaints. For me, the lowest point was my grandmother’s cell phone being stolen while she passed away. Also loved the time the front office falsified my credit card authorization and started randomly charging me for a few thousand dollars. The staff seemed short handed pretty much every time I visited. This caused care to be the bare minimum most of the time. Accessing your loved one is a challenge because the door stays locked all the time but there’s not someone there to unlock it. Also when you try to leave the building, you get stuck waiting for someone to set you free. Oftentimes the staff will be unable or unwilling to help you get in or out. There were so many awful experiences here that I won’t share due to the personal nature of them, but suffice it to say that this facility needs a lot of help.

I had a real good experience this past Sunday. I was visiting my sister who was having a respiratory attack. Staff named Cecilia, Mary, and Anthony came and got my sister set up well, gave her a breathing treatment, and before long she was all right. They did it with great kindness, compassion. It was one of those experiences that make you feel you're in good hands. Irene (in rehab) and Ashley, the social worker, have also been real stars. Ebony has shown kindness, empathy as well. Love my sis being around good folks! Skip Coulter