Double Tree Post-Acute Care Center

My mom is a current patient at this facility and yesterday was my first time visiting her since she’s been transferred from Kaiser. This place is poorly run, managed, and the quality of care is poor. The facility is very outdated and it seems that it is operated on donated or hand-me-down equipment. Some staff are nice but many are not, and completely clueless; often times these staff members ignore patient needs. The patients look bored and/or miserable. One patient was screaming for milk for roughly 45 minutes before she stopped but it shouldn’t have taken this long to tend to a patient, any patient. The cabinets are falling apart, the TV’s barely work properly, there is no air circulating through the facility which also impacts the patients, and they’re stuck waiting for assistance for more than 30 minutes. The staff lacks medical knowledge and forms of treatment, which is concerning. This facility is in a terrible area and the conditions look and feel unhealthy for anyone to be let alone patients. It’s frustrating getting anyone to communicate with you or get answers about next steps. After my first visit, I don’t understand how this facility is still running without any investigation or fines issued. It needs to be shut down. Update as of 6/13: My mom was transferred to another nursing facility, one that’s in a better area with better staff that actually help, listen, and are more supportive. I spoke to several others, both past patients and former medical staff about Double Tree and they highly recommended to get any loved one out of this facility asap. They communicated that staying here will slowly kill the patient as care will get worse. Update (3/25/24): This is a very late update but my mom passed away on 8/11/23 and life has just been messy since. She left her dog behind which I’m now the guardian of but hopefully anyone who has a family member at Double-Tree gets them out of this place.

My friend’s dad was a patient at Double Tree Post Acute and when we visited her dad I was very impressed. The staff were very welcoming and friendly and very family oriented. I saw how they treated there patients and they treat them like there own family. I also liked that the staff were very diverse. My friend and her family told me that they really took care of her dad and the service that they provided was very good. I would definitely recommend this facility.

That’s too early being our first day. place was much cleaner than the last home my son was in. Some of the people I saw there were friendly, some were not. I don’t see how you can write a review on the very first day when you’re checking in. I only talked with three people. One nurse, one cna, and one nurse from our hospice. I hope and pray this one is the best!!