Eagle Lake Nursing and Rehab Center

Google reviews

• L
  Lisa Weaver a month ago

  ⭐⭐⭐⭐⭐ I cannot say enough wonderful things about this facility and the amazing staff who work here! When it comes to trusting someone with the care of your loved one, you want to know they are in the best hands possible, and this facility truly gave our family that peace of mind. From the moment we walked through the doors, we were treated with kindness, compassion, and respect. The facility is clean, welcoming, and filled with staff who genuinely care about the residents and their well-being. I especially want to recognize Tonya, who is hands down one of the best nurses we have ever had the pleasure of meeting! She goes above and beyond for her patients and treats them as if they were her own family. Her compassion, patience, professionalism, and dedication do not go unnoticed. She always made sure our loved one was comfortable, well cared for, and treated with the dignity they deserved. The nursing staff, administration, and everyone involved in the day-to-day care truly make this facility a special place. It takes a special kind of person to do this job, and it is clear that there are some incredible people working here. As a family member, knowing your loved one is safe, loved, and properly cared for means absolutely everything. I would highly recommend this facility to anyone looking for a place where their loved one will be treated with compassion and respect. Thank you to the entire team, and especially Tonya, for making such a positive difference in our family’s experience! ❤️

• G
  Google Member 4 months ago

  The Director of Nursing (A title in which she fails DAILY to live up to) Jennifer, appears to have played a significant role in the poor condition of this facility through repeated poor judgment and questionable management decisions. It is difficult to understand why staff—particularly nurses and CNAs—are terminated so quickly when the facility is already experiencing severe staffing shortages. Ultimately, the people who suffer most are the residents. Staff members can find other employment, but vulnerable patients depend on having experienced, consistent caregivers. I was also deeply concerned by the overall quality of care and professionalism displayed by some members of the nursing and CNA staff. In my opinion, some employees demonstrated a lack of competence that raises serious concerns about resident safety. In addition, the facility has ongoing environmental issues that should not exist in a healthcare setting. There is a cockroach infestation, and part of the building has a malfunctioning air conditioning system, leaving residents in excessive heat and discomfort. Residents deserve to live in a clean, safe, and climate-controlled environment, and these conditions fall well below what families should expect for their loved ones. These issues deserve immediate attention because they directly affect the health, dignity, and well-being of the residents entrusted to the facility’s care.

In the order Google returned them. Not verified by Caring Advisor.