East Glen

THE ONLY TREATMENT AVAILABLE HERE IS NEGLECT STAFF ARE FULL OF DISCONTENT AND BAD ATTITUDES Staff care nothing for treating patients with respect and dignity. They care nothing for cleanliness or kindness. They'll let you sit in your soiled bed for as long as they want. No assistance with the bathroom. People are here for rehab. They are supposed to help you get better. As soon as my mom arrived with her broken leg and hip, they made her feel unwelcome as if they didn't know she was coming and were basically real put out that they had another patient to care for. No assistance to the bathroom. They let her just sit in her pee in her bed. Late meds. They can't work heart monitors here and will ship you right out to the ER for their own convenience. They ripped off her surgical bandage and did not replace it, opening the area up for infection. After being sent to the ER, she didn't go back to EAST GLEN for FEAR OF HER LIFE AND SAFETY!!

My Dad was here for rehab after a fall. Our experience was totally lacking across the board. From the administrative staff to business office staff to nursing staff we dealt with incompetence and a total lack of professionalism. There seemed to be little to no communication among departments causing confusion and delays in patient care and no one wanted to take responsibility for getting anything done. They just wanted to pass responsibility to the next person even if it meant long unwarranted delays in basic patient care. Further, most of the nursing staff acted as if they didn’t want to be there. They couldn’t even place soap in my Dad’s bathroom for basic handwashing. I asked for it the entire time he was there and even brought soap I had purchased for his bathroom. They never placed soap in the bathroom during our entire stay. The broken soap dispenser was never repaired or replaced. If you can’t get the simple things right, can you manage the larger things? In this facility, based on my family’s experience, the answer is no—definitely not. I would not recommend this facility to anyone.

My mom has been here twice for rehab due to knee replacement surgery and some of the staff seem like they don’t want to be there. They get upset when the patient gets frustrated about their lack of assistance. My mom’s bed fell down in the middle which was tough for her. She had a knee surgery and was slumped down in the bed causing her more discomfort for over 2 hours. A night shift staff came in and got her another bed quickly while the day staff just left her there awaiting the maintenance person.