Easterseals Central Alabama

Google reviews

• K
  Kristal Warner 10 months ago

  My son gets OT here, his Therapist is amazing, and my son has made so much progress working with her. I recently called in to see if I could switch his therapy day to possibly Monday, Tuesday, Wednesday due to me being pregnant and not being able to lift him or his wheelchair without causing a strain on me. Also those are his dad's only off days to be able to accommodate him to his therapy appointment. I was told by Tanesha that they didn't have anything and that he would get discharged for not showing up or have to go back on the wait-list. I don't know if what she was saying is true or because she always has an attitude with me in person or over the phone. Oftentimes, I would get my son ready, bring him to therapy, and she would say, "Oh his therapist is out today, I tried calling you." Although I never received the call, email or voicemail stating that. It's pretty much out of my hands now I tried to do what is in the best interest of my child. However, I do understand that lack of vacant slots. I just hate for him to go back on the wait-list and loose out on the services with a wonderful therapist.🙁

• C
  Clemmie Cauthen 10 months ago

  My son was in OT here for a few months before we had to pull him due to no longer being able to make the appointment time work because of school. We loved our therapist so no complaints there, but in my opinion everything else was lacking. Communication was not the best and the front desk is more often than not rude. I was never informed of a change of OT directors, so I sent multiple emails that got kicked back to me because I was trying to contact someone who was no longer employed here. The info email also never responded to me when I reached out with questions. No one ever mentioned or took our copay, so I was unaware that we even owed them money until we had several weeks worth of copays racked up. Going forward we would have to literally make them take our copay. They also dropped the ball on insurance and let us run out of approved appointments and did not inform us until after we arrived, so we had to pay out of pocket for multiple sessions because we would’ve been charged a cancellation fee if we had decided to leave. The front desk also had an awful attitude when we asked for a second school excuse because our school office told us they could not accept the one we had previously received. We were originally told that they would not give us a second one but after we told them we were being threatened with truancy, she gave us a second one and informed my husband that “he better not lose that one” because she “would not be able to help him again.”

In the order Google returned them. Not verified by Caring Advisor.