Elevate Care Windsor Park

I expriences with both Elevate Care facilities Winshire Park & Des Plaines locations.This my experience thus far as my mother Ms.Pat stayed in both estabishment for rehabilitation. First The Winshire Park location is tidy could use a few upgrades that the Des Plaines location has as to why its not equal upgrades a big question mark. Ms. Pat stayed at the Des Plaines location temporarily because The Winshire Park location had a serious maintaince issues that needed immediate action, and was taken care of right away. My mother is back at The Winshire Park location currently.Now THE STAFF! (Winshire Park) so far it has been a love bomb experience day one from meeting Yolanda & Kim in charge of admitting and registering Ms.Pat in the facility.I also met Lisa ( The Director of Physical Therapy) Ms. Pat arrvial to explain the process of her recovery. My call with nurse Crystal was very pleasant the evening of my Ms.Pat arrived the night before. I received more than a few update calls in her transitions from the hospital to Elevator Care by the Elevator Care staff.These follow up /update call also occurred during her transition from Elevator Care locations. To be honest it has NOT been the best experience with a few incidents ( I considered circumstances with the incidents),However when I expressed my concerns and grievances to Management /Staff (Kim who was right on it expeditiously). I met with Jeremy (The Director of Elevator Care ) and Christina ( Director of Nurses) I was seen immediately ,heard, and actions was taken right away! Christina updated all the imformation in Ms. Pat files to ensure the nursing staff was equiped to properly assist Ms. Pat so no farther incidents could be happen. Christina also immediately apply my requests.The NURSING staff, head nurse Louis , again nurses Crystal ,then Raphael ( who is/ was my mother /Ms. Pat nurse at both locations) nurses Fendi, Chanel,Dee Dee,Valentine,and today meeting Jill are personable, informative ,and answ

My name is Henry Muhammad at your 75th street rehab facility. I am very happy with services and professionalism that I received from your entire staff. Everyone from the director to the maintenance staff showed me patience and care as I made progress with my recovery. I am very pleased with the service your complete staff has shown me. Henry Muhammad.

My mom was there and they really took good care of her. I had no complaints at all. The communication was excellent! My mother had no complaints at all. My mother is a tough cookie. Charles in Physical Therapy handled my mom with care and compassion. Would recommend them to anyone who asked. Also I forgot to mention housekeeping was Amazing. The building smelled like fabuloosa disinfectant every time I came and I came regularly.one more thing, Ms Vicky was such a big heel to me when I was trying to get my mom in a safe place. She spoke with me after hours and she was very patient with me. Walked me through the process.