Emerald Glen Assisted Living

My mother currently resides at Emerald Glen. She, and our family, are very pleased with the quality of care she receives. Daily, a family member is present in the facility visiting and spending time with her. These daily visits have provided the opportunity to watch the caregivers, facility supervisors, and owners do their best to provide an exceptional level of care to residents. The owners are engaged and active in the operations. They know the residents and staff on a first name basis. Giving the opportunity they also are eager to engage with family. The owners are proud of their family owned business, and the service level their staff provides. They encourage an open transparent relationship with resident’s family by welcoming their presence and involvement at the home. Caregivers, chefs, and housekeeping staff are very caring and focused on providing residents with the best care possible while treating them like friends or a family member. The caregivers I interact with take personal ownership of those under their care. I recall one of my mother’s caregivers telling me, as she referred to those in her care, “ They are my babies, I take care of them”. I have watched staff patiently support residents through those tough days, taking extra time for a walk, sitting down to visit, or giving a resident an opportunity vent a few “big feelings.” Attention to detail among staff is strong. They are conscientious passing on a family’s care concerns between shifts. They respond promptly to call buttons and proactively check in on residents frequently, especially if families express a need. I’ve watched the caregivers work closely together as a team. If one is busy, or engaged, they coordinate among their teammates to insure residents receive timely assistance. Chefs clearly enjoy taking a moment to visit with residents about the menu items and recipes. Occasionally, if the days menu doesn’t agree with someone, or an appetite needs encouragement, ti

My mom has been with Emerald Glen Memory Care plus for over 7 years and receives the best care there. The staff are very attentive to her needs, her medication has been 100% on time and given with love and care. This place is her home and they treat us and my mom like family. They are able to cater to her dietary needs, with trained chefs that serve healthy, complete and let me tell you delicious meals. This care center is beautiful and very clean, something you don't see in many care centers. Their visiting hours are extremely flexible. Our extended family takes the time to visit mom during the week and they treat us like family too. We have seen the care they give all of their clients, and mom is not the exception, they all get treated equally well. Before you go anywhere else check this place out, come at lunch or dinner and observe the special care their clients receive and you will see for yourself.

Sherri came into your lives at Emerald Glen in September 2024. She was first diagnosed with Primary Progressive Multiple Sclerosis in 2017, and her care was then provided at home by her family for the next six plus years, remaining in the home she loved, with the help of those who loved her. This was what she wanted, what we all wanted. It was not easy, coming with numerous setbacks and challenges for her and those helping, sometimes heartbreaking. There was nothing anyone could do to slow Sherri’s decline, while the requirement for medical care continued to increase steadily, finally exceeding our ability to provide the necessary care and assistance in her home. It was then that we turned to Emerald Glen and you. Without any hesitation or second thought….the care you provided to Sherri was exceptional. All the caregivers became her friends, several very close friends. Individually and as a group, they became her lifeline to reality….more importantly to life. She enjoyed getting to know where you all had come from, about your own families….your own thoughts and experiences. This all helped her to stay in the “present”, to avoid looking backward or focus on her own problems, which were many. And so, the extra time you all spent just speaking of those things with her made a big difference in her quality of life and attitude. This empathy, kindness, and respect that you showed to Sherri, and to all in her family, was the hallmark of the care you provided to her. Please know that our Thank You is heartfelt, as is our appreciation for your efforts to make Sherri comfortable, safe, and without fear while she was in your care at Emerald Glen. Alex & Cannon Randall