Emerald Nursing and Rehab Mercy

My sister is back after being sent to the ER due to lack of care the first time she was in rehab. She says the rehab and nursing care are outstanding. The care tech that are hired in are terrible. She has not had a shower in a week. They kept telling her they would be back to give her a shower, so she sat painfully in a wheelchair waiting, but everyday the techs keep putting it off until their shift change. Her nurse won't change her bandages until she is cleaned up. She has had major infections, yet they won't clean her? Also her wound vac canister was full, and after several requests from the nurses to order a new canister, it was denied by the doctor who hasn't even looked at it. If your trust your nurses as your eyes, then why not listen to thier recommendations? Horrible care. They should be fired.

During multiple visits, I witnessed and overheard nursing staff swearing at one another, playing music loudly on personal phones, and ignoring ringing phones that were within arm’s reach. These behaviors create an unsafe, disrespectful, and unprofessional environment and are inconsistent with accepted standards of care in a skilled nursing facility. Residents depend on staff to meet their most basic needs, and this lack of responsiveness places resident safety and well-being at risk. I also observed what appeared to be a leadership staff member yelling private patient information from her office on the third floor to employees seated at the nurses’ station, an area accessible to other staff, patients, and visitors. This conduct represents a serious breach of patient privacy and confidentiality and may constitute a violation of HIPAA regulations and resident rights related to dignity and privacy. My loved one was admitted to this facility for care and support; instead, he was met with dismissive attitudes and resistance when requesting assistance. I personally observed staff arguing over who should respond to call lights, and on multiple occasions, those call lights went unanswered. Failure to respond to call lights is a direct violation of resident care standards and poses a risk to resident safety. I asked about light history/tracking data they do not have this in place. Most facilities have a tracking system in place so they know when call lights are or are not responded to. Basic care needs, including providing clean linens and ensuring water pitchers were filled, were routinely neglected. These failures represent a lack of adherence to fundamental nursing care requirements and resident rights to adequate hydration, hygiene, comfort, and dignity. I would NOT RECOMMEND this facility to anyone. Do your research, I am sure this review will be taken down once it is discovered.

Positive reviews are mostly employee based leadership is pressured to get the rating to 4-stars so they can get their bonus Be very cautious about selecting this faculty for care. Their motto is to "get the families in the door because when they see the renovations, they will be sold" yet, nothing stressing level of care towards patients Also as you note, negative reviews receive the same canned response from Emerald and NO I will not email you! You had the chance to listen to me when I was at the facility Too late now