Emerald Reserve Kansas City

Google reviews

• M
  Mary Jane Goode 7 months ago

  My husband and I moved in October 2025. Alesia was the manager when we moved in and was very helpful. Unfortunately she got frustrated by lack of support from corporate and quit. We were without a manager on site for 3 months. Thankfully our activity director Kee and maintenance man Dave stepped up and worked very hard to help the residents as much as they could. They are top notch! During that time a new management company took over and we got a new manager, Yadi. She has had a lot to catch up on and over the weekend water lines broke and several apartments were flooded. At this point we have no water and electricity has been turned off. The residents whose apartments were damaged were advised to find someplace to stay temporarily but most of the residents are just waiting for the water and electricity to be restored. The elevators have been down more than once since we have been here. Our opinion is that the building has major infrastructure issues that need to be fixed. I hope new management company jumps in and takes care of it.

• V
  Vivian Murphy 11 months ago

  Have been living here for 3 years and found peace once the smokers moved on and the folks with pets took care of them properly. This property is not cared for as the treasure it could be by Calamar owners, nor are the staff respected as they should be as the gifts to us they are. However, Calamar usually hires wonderful people every few months ...after the last ones quit or are fired. Right now Llamar our new manager, is very responsive, caring and open. Coming in daily to take care of us folks over 70( mostly) plus solving long standing problems. Lem our new maintenance man is the one who saved my floor from a resident- caused hallway flood. Lem came in and responded when no one else did. He helped suck up water from the carpets for hours and did over and above what he needed to do. All the repairs took only 3 weeks after 7 apartments were flooded, plus the Long hallway repaired and dried. I must commend Calamar for this prompt remediation and Llamar and Lem for follow through after this disaster. We do have an activity director Miya ?who is new also and she seems to be engaging those residents who love to get together. I love my little apartment and hope to stay, but I pray for a less chaotic management style, more boots on the ground by Calamar in keeping good people in all ways possible way and caring for this building so it lasts as an investment. For us and for them.

In the order Google returned them. Not verified by Caring Advisor.