Emerson Health & Rehabilitation

Google reviews

• J
  Jeff Bell 3 weeks ago

  My mother was discharged from surgery and sent here for physical therapy. She received none of the rehab care she needed and left in worse condition after only four hours. Staff had an angry demeanor. On arrival, nothing but full dirty trashcans with biohazard materials, dirty diapers, etc, left behind. Very dirty place. You could feel the previous person in the room. One person assigned to her was in a rush, told her she would have to wait, and made a point of saying she was on her lunch break. She then forced my mother into bed, being rough and pressing directly on her surgical incisions. She did not apologize. My mother was left unattended in the restroom for long periods even though she could not stand or walk on her own. When she needed help, the staff member stood by the door and shrugged. The hot water ran constantly and could not be shut off; the cold faucet was broken. She was expected to brush her teeth with only boiling-hot water. When we asked about that, the response was a shrug. Because of surgery she had not been able to shower for three days. When we requested one, it was denied because showers are not allowed on weekends. She was on a four-hour pain medication schedule from the hospital and heavily dependent on it. Seven hours passed with no one bringing her medication. Meals were minimal. What they called dinner was dry bread, a single slice of cheese, and a thick cold paste they called soup. We removed her and took her back to the hospital. This place does not function as a rehabilitation center. Based on our experience, I would not send anyone here for physical therapy after surgery or for end-of-life care. One of the staff members suggested we report this on Google reviews so here we are. Pass...

• A
  Allard Carney 5 months ago

  My wife recently spent approximately 18 days at Emerson Health and Rehabilitation (formerly, North Central), and, while there, continually received exceptional support and care! The facility is well staffed, and all members are friendly, helpful, and extremely well qualified. They expertly got my wife back to her normal self so that she could come home and get back to life as before. I want to also highlight the professionalism of Stephanie, manager in her unit, and the great therapy provided by Kasey, Jamie, and Kendall. These therapists were outstanding and always so friendly, encouraging and helpful. Well done to all, and my many thanks and appreciation to Emerson for helping my wife recover!

In the order Google returned them. Not verified by Caring Advisor.