Encore at Parkside

Unfortunately, Encore at Parkside is not the “Millcroft” many Newark residents remember. Since my father moved in mid‑February 2026, the residence changed ownership and we’ve faced multiple serious issues that required repeated follow‑ups because the Executive Director was rarely reachable by phone and slow to respond by email. Dad's HVAC was broken from day one. Prior to move-in we were told Independent Living apartments would receive new systems. On the first night, Dad could not control the heat as the control dials just spun in circles and only a small amount of heat trickled in or so much heat that he had to open the window to cool the room. This was disruptive to his sleep, but was eventually fixed. In June, the A/C didn't cool his apartment sufficiently and it became dangerously hot during heat advisories. A "temporary" portable A/C was installed by their maintenance team incorrectly, creating high humidity in the apt that caused mold growth on Dad's personal belongings. The unit was only repaired after calls and emails for over two months and finally a threat to the Executive Director that I would be reporting the facility if it was not fixed. Encore also advertises physical therapy for Independent Living residents, but after submitting the script in April, we were told they had a high client load so there was a waitlist. To this day, we never received any follow‑up; we had to hire a visiting PT. Dining quality is inconsistent. During one visit, a cheeseburger was served on white bread instead of a bun, with no advance notice from the server. Dad does not like the food provided by the residence and supplies all his own meals. Dad experienced repeated late‑night security disturbances involving the same security man, including an unannounced entry while my dad was in bed in June. And in August the same security man knocked twice around midnight within a 10 minute period. Dad said he found his stance menacing as security was holding a screwdriver at shoulder he

Our Mother moved in the Independent living and loved this place. Great activities, transportation availability and amazing staff. Sadly she passed away after 6 months. We (5 children) collectively cannot say enough GREAT things about this place and the staff. Engaged, polite and very helpful to whatever we needed. We highly recommend it!

Update 7/21/26 Still received no call from any facility manager. I filed a report with the decision of long term care. They are helping to cover up the abuse at the facility. DO NOT TAKE YOUR FAIMLY TO THIS HELL HOLE Update 6/7/26 They asked me to call, I left my number for the facility district manager to call me. Its been a week and still nothing. They do not care about your loved ones. They are just trying to get the bad reviews removed. Edit- they are trying to delete and hide bad reviews across social media. This place os sick, they are trying to hide abuse and neglect of residents and rehab clients. Do not take your faimly here. My mom was in the rehab facility for only 5ish days. They shut off her call bell and ignored her. Shes unable to walk, they put her in an adult diaper. They left her in the soiled diaper for 12 hours at one point. They also kept shutting off and turning down her oxygen. They never did any of her blood work and in the five days she had 10 minutes of physical therapy. I went in to confront the workers after I found out. They were dismissive and some of them even laughed about it. One worker stood down the hall flipping me off. I had to call 911 to have an ambulance come get my mom out of the facility. This facility is absolutely trash and every worker in the rehab facility tonight and yesterday should be fired.