Endependence Center of N VA

Constant LLM (AI) responses from caseworker, often including clear AI identifiers. An example being an email containing a hallucination about out of state legal services which don't even operate in Virginia, being in Virginia, etc, suggesting blind copy-pastes from AI services. Declines any actual advocacy, claiming they don't actually do it. No notable research or informational skills. I relayed this all to management who proceeded to write a highly passive aggressive, unsympathetic, and defensive response back. Managment ignored my primary complaints about LLM usage over actual knowledge about housing and disability. What ECNV called an "independent housing specialist" for people with disabilities did not know what Section 811 was. That's the primary federal housing program for disability that's existed for decades. They also appear confused in their Google Review response below, there are no public waitlists (open OR closed) for section 811 period, it operates entirely by referral, often without using vouchers and through PRA pipeline. They say they are not a housing organization. I did not expect from them to be "placed in housing", I asked for help with info about housing for extremely low income, most of which I've been figuring out on my own. After complaining to management, my caseworker then pivoted to "self-empowerment" type language, and my caseworker started re-framing my various disability related issues she had previous not blamed me for, as me-issues to 'fix' with various neoliberal platitudes and "communication training". (from an employee copy-pasting paragraphs of AI to someone whose diagnosis for years is dysautonomia not communication skills?) In total, and after way too much effort, they forwarded me info about two lottery applications for housing over the span of months with likely low single digit acceptance to even get on a waitlist. I get HUD waitlists are closed in Northern Virginia but there are others open in the state (eg Wise

This place has been very helpful, with assisting me with different services. Natalie is a great counselor to work with, I appreciate her helping me when needed. I highly recommend her.

Great. I heard from this, when I only got a phone call from you all. Person who was in charge of groups had called me and asked me, "If I would like to join you alls club." I had to rejoin again just to get my account activated.