Excelcare at Wilmington

Google reviews

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  Whatever Works 3 months ago

  Excel Care Nu I am submitting this complaint regarding the care of my frineds mother received while she was a patient at Excel Care Nursing & Rehabilitation Center in Wilmington, Delaware. My friends mother was admitted to the facility for short-term rehabilitation and physical therapy for a back condition. She was not there because she was terminally ill or receiving end-of-life care. Instead, she was expected to recover through rehabilitation. Almost immediately after her admission, I noticed that her health was declining each day. I repeatedly told the staff that I believed something was seriously wrong and that she needed to be transferred to a hospital for emergency evaluation and treatment. I expressed my concerns more than once because I could see that she was getting worse. Despite my repeated requests and concerns, the facility did not send her to the hospital. During the single week my friends mother was at the facility, she fell out of bed three separate times. Two of those falls occurred on the day she passed away. These repeated falls raise serious concerns about whether appropriate fall prevention measures were in place and whether staff were adequately monitoring and protecting her. I am deeply concerned that the facility failed to recognize and respond appropriately to my friends mother's rapidly declining condition. I believe my repeated requests for her to be transferred to a hospital were not taken seriously, and I question whether she received the timely medical care she needed. In my view, the failure to transfer her for emergency medical evaluation, combined with the repeated falls she experienced, may have contributed to her death. One of the most painful parts of this experience is knowing that my friends mother died alone. I continue to struggle with the belief that if the facility had listened to concerns and acted sooner, she might have had a chance to receive the care she needed. Even one more day to have my friend be with her moth

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  Debbie Edwards 9 months ago

  My mother was a patient at Parkview…Excelcare for 5 years. Whatever name they are assigning to this facility, the care is the same….below Sub level. During the 5 years that my mother was there, this nursing home was sold 3 times to Venture Capital groups….. My mother was there when the new owners took over. I saw no positive changes. The diapers are paper thin, the food is simply not edible. Staffing is bare bone. While my mom was there, I met many wonderful aids and some nurses, that have been working there for a long time. They are so institutionalized that they look the other way to what goes on. It’s a system that you can do little about, even when you have evidence. My mother fell out of bed 4 times. One time onto her head, but they did not send her to the hospital and the fall was serious. You see they don’t want a record to be created by sending them to the hospital, so they roll the dice and hope the patient will be okay. They seriously cut both of her legs by banging her onto furniture and tried to blame her. The wounds never properly healed. She was in a wheel chair and could not walk, and hardly could move her arms. They drugged her without my permission. Her bottom was red, raw flesh, for years, and if she cried they would assess her for doing that. I could go on and on. I ended up hiring someone to go into the facility everyday and watch over my mother. It has been a number of months since my beloved mother died and will no longer be subjected to anymore harm. In my mothers honor, I plan to do whatever I can, to use my voice to address and expose facilitates like this, in an effort to effectuate changes for people who cannot speak for themselves.

In the order Google returned them. Not verified by Caring Advisor.