Fort Worth Transitional Care Center

STAY FAR AWAY. My mom was admitted here after a long hospital stay from multiple strokes and needed attentive care. Our experience here was extremely concerning. On her first day, her call light didn’t work, so she had no way to ask for help. This happened again the next day. Throughout her stay, it often took over 2 hours for anyone to respond. Despite being told she’d be checked and cleaned every 2 hours, there were frequent 4–5 hour gaps with no care. We also found pills left in her bed because the staff didn’t stay to make sure she took them. Catheter care was not done properly. I requested daily cleaning, but the unit manager, Ruth, refused and said it was "bad practice". She later developed a UTI due to this. We weren’t informed until she had already been on antibiotics for 2 days, only when I asked about her urine culture results. As her UTI condition worsened, staff (including Ruth & Director of Nursing, Fae) refused to adjust treatment, and we ultimately had to take her to the ER ourselves. There were serious safety issues as well. She had a known blood clot in her arm, and despite clear instructions and signage, staff repeatedly tried and even used that arm for blood draws and blood pressure. It took multiple days to get her bed rails, even though she was a serious fall risk & could not walk. The facility also had a roach issue in her room, and they "lost" over $400 worth of her clothing when washing them & refused to reimburse us. We spent most of her stay advocating for basic care and safety. My mom mentioned often the staff was mean to her when we were not around. I would not reccomend anyone to ever go to this facility.

I would strongly encourage families to do thorough research before placing a loved one here. From what I’ve heard, it raised serious concerns about the level of care, staffing, and overall attention given to residents. There appears to be a pattern where negative reviews are quickly followed by multiple positive ones, which makes it difficult to get a clear, honest picture of what’s actually happening inside the facility. At a minimum, I would recommend asking detailed questions about staffing ratios, patient supervision, and incident reporting. These are vulnerable individuals who deserve consistent, attentive care, and I did not feel confident that standard was being met.

A family member was brought here after an extended hospital stay and left in much worse condition. They potentially could have died, given how horrible this place is, if family had not been there every day. I don't say this lightly, but I believe the nursing staff here is genuinely evil. The manager, Ruth, was horrible, hateful, and lazy. The staff were nice when I was around, but my family member told me they would insult and yell at her when no family members were present, and they refused to answer call lights, that part I can not personally verify but here are things I personally saw while there, when they were on their "best behavior": 1.They ignored the call light for two and a half hours, even after I went to the nurse's station to ask for help. My family member was left in a wheelchair in the middle of the room. She had zero mobility and could not get into bed on her own. 2.It took over an hour and a half to change her after she went number two. The nurse said she would be right back, but it turned out the shift change was in 30 minutes, and she didn't feel like doing it, so she just stalled and went home. She didn't even tell the nurse she handed off to. When my family member finally did get changed, they left the wipes and other supplies on her bed, and I had to dispose of them. 3.A tech brought her food, set it on a tray about three feet from the bed, and left. My family member said they did this all the time. She could not sit up on her own or reach it. The tech would just come back an hour later and take it away, ignoring her when she said she couldn't reach it. 4.They lost one of her antibiotics. A nurse dropped it on her bed, looked for it for a few seconds, then left without saying anything. After an hour, I had to go find her and ask if they were getting a replacement, and she said no. 5. They stole from my family member on three different occasions. First, all her clothes "went missing in the laundry room." They told us the clothes were gone a