Garden Terrace at Houston

My father has been at this facility two different occasions. The first time he was there they lost his personal wheelchair. I only saw it in his room the first day he got there. We kept on asking staff about it but they couldn’t tell us anything, they would only take different wheelchairs that were not his. We had just gotten his wheelchair about a month prior to his stay. They found his wheelchair the day before he came home because we emailed the executive director about the situation. The second occasion he stayed here I called the facility to inform them that his urologist wanted to see him for a post-op appointment. I called on a Sunday and the appointment was for a Tuesday. I spoke to the nurse and gave her all the information she needed. She assured me that he would be taken to the appointment. On the day of the appointment I was waiting at the urologist for him. When I saw that he wasn’t showing up I called the facility three times and no one answered. I looked up the number for transportation and called them. That’s when I was told that no one scheduled transportation for him. If a nurse cannot schedule a simple transportation for a doctor’s appointment they do not need to be working at a nursing home. I took my father out the next day.

Our Mother has been at Garden Terrace for over a year and has had a good all around experience. As daughters managing her care, we just wanted to thank Carol Sims, the Business Office Manager, for always going over and above! Whether she is staying on top of the financials or offering her knowledge and expertise in patient care, she always does it with a caring heart and endless kindness! We sure appreciate you Carol!

My wife was patient at Garden Terrace rehab. She was treated with the utmost care and consideration by all of the staff, doctors, nurses, custodial and kitchen personnel. The facility was clean and well lit. The food was better than one may think. Kudos.