George Washington Health & Rehabilitation

My experience at this facility was not the best. While most of the staff was nice and accommodating to our requests, there is still some things that were a miss. 1. Cleanliness - the place is dirty! My dad was in the rehab for 3 days, and not once did the cleaning lady come to clean the room. The room was dirty prior to us getting there and stayed dirty the whole time. They have the smallest trash cans in each room and the nurses were emptying them often, but def not something that was being managed by the cleaning lady. We complained about the cleanliness and the woman still didnt clean our room. She did the room in front of us, but not ours. 2. The call bell - while I appreciate that there is a call bell by each bed, the response time to each call bell is super slow. The call sign could stay on for 15-20 mins before someone may notice it. There were many times where I had to actually get the nurse’s attention from the nurses station. There seems to be a shortage of nurses which may be the reason why the response time is low. 3. Lack of coordination- the 1st full day my dad was there, a doctor didnt even come to see my dad. I waited and waited and waited and finally asked a nurse when to expect the doctor and she said he’s gone for the day. 4. Paperwork - the referral to another facility process was painful. While the social services coordinator Amin was very pleasant to work with, I had to follow up a couple times to get status updates. 5. Food - there isn’t a menu for you to pick food from, you just get what is made by the staff. While this isnt a big issue, it would have been nice to have some options. 6. Receptionist - the young lady that sits at the main entrance gate in the morning is def not happy to be there. She’s not pleasant at all and will give u looks that could easily make you feel uncomfortable. All the other folks were great. I was always hoping that someone else was at the front instead of her. 7. Noisy neighbor - the room mate that shared the room

I had an excellent experience with the admissions department. The admissions representative was welcoming, knowledgeable, and genuinely cared about making the process as smooth and stress-free as possible. They took the time to answer all of my questions, explained everything clearly, and kept me informed every step of the way. Their professionalism, patience, and compassion made a difficult process much easier. Thank you for providing such outstanding service Michael.

My family had a great experience at George Washington Rehabilitation Center. The admissions process was smooth and the staff made everything easy during a stressful time. The team was kind, attentive, and kept us well informed throughout the stay. The rehab staff was dedicated and really helped with progress. The facility was clean and welcoming, and we felt confident my aunt was in good hands. Highly recommend.