Glacier Hills Senior Living Community

Update since original review: One of 2 family members who resided together in the independent living portion of Glacier Hills very sadly passed away a couple of weeks ago. Our surviving family member was transfered by our family to the memory care facility for supportive care. On the second night in the memory care facility, our surviving family member had an unfortunate episode of diarrhea that soiled both clothing and bedding substantially. The family member was transferred to a wheel chair by Glacier Hills staff and was then left in soiled clothing sitting in the wheelchair from approximately 12a to 8a. When another family member came to visit at around 8a and contacted staff about the still soiled family member and bedding and the fact that our family member had been left sitting up all night that way, the response from GH staff was that they had been short handed that night. This is what $12,000 per month plus interest on your half million dollar deposit buys you at Glacier Hills memory care. Original 3 star review: I have family members who have been residents in the Pavillion at Glacier Hills since it was rebuilt into brand new apartments almost 3 years ago. My family members are very gracious people and would never think to mention both the positives and negatives in a review. I would like to provide a balanced review of the good and the disappointing for those who are considering moving into Glacier Hills themselves or have relatives who are considering the move. First, the staff who have daily or weekly interactions with my family members have proven to be consistently warm and helpful to the extent of their ability and authority. My family has also been delighted with the community of other residents they've come to know. Second, the food. Big hits and big misses in otherwise ok but not superb offerings. Not the outstanding offerings of the reputation GH has earned in years past. Third, the facilities. The apartment they purchased is beautiful. Unfort

My mom made the choice to move from her home to independent living, at the encouragement of me and my siblings. Many of the apartments are being upgraded. She was able to pick her finishes. Her apartment is gorgeous! My mom is engaged, happy and our time together is fun. Lots of activities to choose from, including exercise classes 6 days a week, movies, social hour each week, and concerts to name a few. We asked at the tour what if she wants to host friends for dinner? No problem, for a small cost for their dinners, they will bill her monthly account. She can bring a bottle of wine to enjoy with their dinner if they like too. The residents and staff are truly a community. They go out of their way. Update 1/10/25: HAPPY! My mom is happy, engaged and as busy as she wants to be.

There is a darkness that walks the halls of Glacier Hills Memory Care. It is a place that will leave you with a very hollow feeling. It will begin with promises of the highest level of care for your loved one. It will end with anguish and heartache at the realization that Glacier Hills was detrimental to your loved one’s health and well-being. The level of manipulation and gaslighting that we experienced reminded us of a “house of mirrors” at a cheap carnival. Nothing was what it seemed, and nothing was what it should have been. We tried in vain to advocate for our loved one. We were met with denial, resentment, retaliation, and ultimately, retribution. It is the retribution that haunts us most of all.