Glade Avenue Assisted Living

We visited Glade Ave Assisted Living for the Thanksgiving family dinner a few days ago, and it was truly wonderful. The atmosphere was warm and welcoming, and it was the first time I really got to experience the community my mom has been living in. The food was genuinely great, and the staff went above and beyond to make everyone feel comfortable. I’m so grateful for how they’ve helped my mom feel at home. Highly recommend.

UPDATE: The owners reached out to me and at my request sent a refund by cashier's check. They apologized and explained that the ownership transition did not go as smoothly as they would have liked. Based on that, I upgraded my review, although it also reflects the care provided by the previous owners through 3 or 4 management changes over an 18-24 month period. ORIGINAL REVIEW: My mother was a resident at this facility. Care was mostly adequate, but many times we found her room had not been cleaned, the trash had not been emptied, and soiled items had not been laundered causing the room to stink. These issues were cleared up pretty quickly most of the time. As most residents do, she had a DNR on file. She was found unresponsive one morning and it doesn't appear that DNR was communicated to EMS, because she was intubated against her wishes. She passed away later that day. Rent and fees are paid in advance. We cleared out her personal effects and were told that a pro-rated refund would be issued in a few days. In the months since, I have followed-up many times. I have been told the owners live out of state and were away for approximately two months on vacation, and were therefore unable to process any refunds. I was prohibited from reaching out to them directly, and (until last week) could not even get a name of a person responsible. Then I was also told they mailed the check from New York to the wrong address, despite having used my address for her bills since she came to live there. Last week I received a clumsily-handwritten check drawn on a local account. It was returned for insufficient funds today.

Since we moved in two months ago our experience has been nothing less than just pain horrible on every level. Tenants are given call buttons to push when you need help but the response time is always about an hour if they respond at all. On weekends it is worse due to understaffing. There is no medical staff or nurse on weekends. The food is unacceptable (hotdogs, sandwiches, or fast food type stuff most of the time) and food service is very slow due to understaffing. Most of the employees have poor attitudes and they are not trained on what to do or how to do it. It is obvious that they have little or no supervision. This facility is 40 years old and it shows. We have to constantly almost beg to get help when we need it. They will handle your medications for you but they have lost mine which caused me to go by ambulance to the hospital in order to get medications they had lost. So, based upon our experience, we definitely would not be able to recommend this place.