Grace Manor Savannah

Over the past year, I have noticed many positive changes within this facility. The executive director has done a great job with staffing and improving the cleanliness of the facility. We need more places like this for our elderly to feel like home and treated like family.

My mother moved into The Oaks on Skidaway Road in Savannah, GA, in June 2024. Over the past year, my family and I have encountered several significant issues that I feel compelled to share with anyone considering this facility for their loved ones. My mother is a fall risk. The necklace with a button they gave her didn't work. We traded it out. They gave her another one, but that also didn't work. There have been at least two occasions where she sat on the floor for more than an hour waiting for help. We have experienced problems with pests, specifically cockroaches in my mother's room and bathroom. Additionally, there were plumbing issues with her shower that resulted in leaks extending down to the dining hall during meal time. The laundry service has also been inconsistent and a source of stress for my mother. Although her laundry day is scheduled for Thursdays, it is often collected on different days without notice. We have had instances of receiving other residents' clothing and my mother's clothes going missing. On one occasion, my mother saw another woman wearing her robe, indicating a significant error in the laundry process. Furthermore, the staff turnover at The Oaks appears to be very high. Since last year, there have been changes in the executive office at this property, and we have heard rumors from other residents about potential misconduct leading to an arrest. The facility refers to orderlies as "care partners," many of whom seem to be young, hourly employees. It is concerning that there is a constant rotation of new faces, and it's unclear why the facility struggles with staff retention. Shortly after moving in, my mother, who has Alzheimer's, formed a romantic relationship with another resident without Alzheimer's. My brother and I raised concerns about the issue of sexual consent, but the facility stated they could not intervene. This left us with ongoing uncertainty about my mother's well-being and whether she was being taken advantage of sex

I had the opportunity to tour the building during the holidays. Surprisingly, all of the management staff was present and accounted for. They greeted me with a warm welcome. The facility was clean, staff was pleasant and residents were well groomed. I also had a chance to see and enjoy the dinner that was served. Nice to know there is a safe place for our elderly to live out their golden years.