Gracewood Highland Advanced Assisted Living & Memory Care

My experience is with the admission process and first few weeks of residence of a dear friend. I could not have asked for a more patient and understanding rep, Sara, to walk me through the paperwork-heavy process. Always available by phone or text, all questions were answered promptly, allowing a fast and efficient admission. A spacious and bright room was available for my friend, and their care regimen was evident from the start. Staff performs an in-person check on my friend every two hours day and night, she can ask aides for personal needs 24/7, she has dining options between two dining rooms or her own room, cable tv, wireless internet...all included. Aides generally had a good command of English; food varied between quite good and rather average. Some lovely amenities like a bright dining room; a beautiful and restful sun room; clean, wide hallways, and it is a very quiet facility. At this point, we feel like we made a very good decision.

A safe, clean, comfortable environment for my mother. She is enjoying her new friends and the security of knowing there is such a warm and caring staff to help her with her needs.

My relative has been at Gracewood Advanced Assisted Living for several weeks now, and our experience has been very positive. From the very beginning, the staff was incredibly flexible and helpful during the move-in process, which made a stressful time so much easier. The facility itself is pleasant, clean, and well-maintained, creating a warm and welcoming environment. One thing that really stands out is the leadership—particularly the director—who has consistently been approachable, responsive, and willing to work with us to meet any needs or concerns we've had. I also appreciate the structure of Gracewood. With smaller care teams and a more intimate setting, the staff gets to know each resident personally, which makes a big difference in the level of care and comfort provided. It's reassuring to know my loved one is in a place that feels more like a community than an institution. Gracewood has been a wonderful choice for our family, and I’m grateful for the attentive, personalized care they provide every day.