Grand Manor Nursing & Rehabilitation

Google reviews

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  Emily 4 months ago

  If I could leave 0 stars, I would, because 1 is too generous. If you are considering Grand Manor to care for your loved one, I cannot stress this enough: PLEASE LOOK ELSEWHERE. I would not trust this facility with someone you love. My mother was a resident here for nearly a year, and our experience was one of the most heartbreaking, frustrating, and stressful experiences our family has ever endured. As her daughter, I spent almost a year constantly worrying about whether she was safe, cared for, and treated with the dignity every person deserves. The facility itself was consistently dirty and smelled strongly of urine. Mice were frequently seen throughout the building, droppings were found in clothes, a literal mouse nest was found in her walker basket, and basic cleanliness appeared to be neglected. My mother’s sheets often went unchanged, and residents’ personal belongings regularly disappeared. These are not isolated inconveniences—they are basic standards of care that every resident should be able to expect. The administration was incredibly difficult to communicate with. Phone calls and concerns often went unanswered, problems were ignored, and there was little accountability when serious issues were brought to their attention. One of the most alarming situations occurred when the facility went without hot water for over a week. It was not resolved until my family filed a formal complaint with the state. Elderly residents should never have to go without hot water, especially in a nursing facility where they depend on staff for nearly every aspect of daily living. I also have serious concerns regarding my mother’s medications. Based on what I personally observed and documented, I believe there were times her prescribed medications may not have been administered appropriately. While I cannot say with certainty exactly what occurred, the inconsistencies were concerning enough to cause our family significant distress. I visited the facility many times through

• T
  Tina Summers 9 years ago

  From the time my Mom was admitted at Grand Manor, I have seen great improvement in my Mom's overall health. Since being admitted here she hasn't had any hospitalizations. The staff here is very compassionate and eager to accommodate her many needs and requests. My Mom even told me "she's breathing better and eating healthier and now walks over 100ft.! To the Grand Manor family, we love you and we're very grateful for the love you've continue to show us.

In the order Google returned them. Not verified by Caring Advisor.