Grand Oaks Assisted Living Community

Overpriced and misleading. We really wanted to like this place, but moved because of all the issues. The kitchen was shut down for several days due to "vermin infestation". We went weeks with no hot water in the apartment. The elevators are regularly out of order. The staff turnover rate is very high, indicative of deeper problems with the management and institutional leadership. If you need any actual care they tell you to hire a private duty aide, driving the expense to unsustainable heights. There are better options in the area when it comes to care, cost, comfort and safety.

My Mom and I made the decision in January, 2020 to try the Grand Oaks’ 60 day Respite Stay Program as a way of “testing the waters” in her transition to a retirement community environment. We were both impressed with the level of personalized care she received with occupational and physical therapy as well as the friendliness of the staff and the true neighborhood feeling – including social activities and fine dining! In March, she made the decision to become a permanent resident of Grand Oaks just prior to the COVID 19 “stay at home order” from the DC Mayor. Initially, I experienced some trepidation; the media accounts of the rampant spread of the Corona virus among elderly populations was downright terrifying. But, I was constantly reassured to know my mom was safe at Grand Oaks – especially with the proximity to Sibley Memorial Hospital and Johns Hopkins. I am so grateful to the Director, Laurie Henley and the entire Grand Oaks’ team for their professional leadership, creative problem solving and “above and beyond” efforts for keeping my mom well. As a family member, I receive regular email communications with the latest status of the residents and the facility, including regular COVID testing for all. Laurie recently hosted a family webinar where we heard from the team leaders of each aspect of the community and we had an opportunity to ask questions. I know that the safety and well-being of my mom and her fellow residents is the top priority of the entire staff – whether its providing help in setting up telemedicine visits with my mom’s doctors or even in lending a hand to set up her TV so that she can tune into the Washington Nationals games – everyone really tries to be there for my mom. That is reassuring, especially when I know that I cannot be physically present with her now. In spite of all of the COVID 19 uncertainty and the safety restrictions in place from the DC Government, I believe that Grand Oaks is doing a great job. And even though it

Please reconsider when sending a parent or loved one here. My mother was not cared for And the place was very dirty. Employees were Nasty. The food was awful. I highly recommend Hiring your own private duty at home. My mothers apartment had mold everywhere. After she passed away, we were cleaning up an saw it Under her closet area where her shoes had been And on her her clothes in the back of closet.