Greenhaven Estates Assisted Living and Memory Care

Google reviews

• J
  Jaron Silva 5 months ago

  I would not recommend this facility to families seeking quality care for their loved ones. Based on my experience, there appears to be a significant lack of communication and transparency with residents’ families. My mother is currently a resident here, and many of her needs have not been adequately addressed. The evening shift medication technician is often unavailable, and there have been occasions where staff members appeared inattentive to resident care. Only a small number of caregivers consistently go above and beyond to assist my mother, yet they seem to receive little support or recognition for their efforts. Since the new management company assumed responsibility for the facility, I have not seen meaningful improvements. Concerns raised by families are often ignored, and management has been unresponsive to requests regarding resident care and quality of life. It is also concerning to see many of the facility’s strongest caregivers leaving. Given the work environment and the way staff appear to be treated, it is understandable why turnover is so high. Additionally, some staff members seem disengaged, showing little interaction with residents, which contributes to an atmosphere that feels unhappy and unwelcoming. Overall, this facility has not met our expectations for resident care, professionalism, or family communication, and I would encourage others to carefully consider all options before choosing this community for a loved one.

• A
  Alfred J. Bennett 8 months ago

  If you are considering placing a loved one at Greenhaven Estates, I strongly encourage you to research the facility carefully and consider all available information before making a decision. According to publicly reported court records and news coverage, the facility was previously involved in a wrongful-death lawsuit involving a 100-year-old resident who wandered outside from memory care and later died from hypothermia. A Sacramento jury reportedly awarded significant damages to the resident’s family. Information about that case is publicly available and worth reviewing when evaluating the facility. Separately, my family had our own experience with the facility while my aunt lived there for nearly two years. During that time, we personally observed several issues that concerned us. At one point my aunt experienced a fall in her apartment and, based on what she and our family were told, she remained on the floor for several hours before assistance arrived. Afterward, there was still visible blood on the flooring that, from what we could see, had not been properly cleaned. Two months ago my aunt suffered a stroke and had to be transferred to a higher-level care facility. Her partner still lived in their two-bedroom apartment, so rent continued to be paid while we worked through the transition. When family members returned later to collect my aunt’s belongings, we found that the bathroom had not been cleaned since she left. There was still waste in the toilet that appeared to have been there for an extended period of time. Seeing that condition was very upsetting for our family. There were also communication issues with administration regarding the required 30-day move-out notice. My father was initially told by a staff member that the notice had already been handled, but later the acting administrator told him it still needed to be submitted in writing. This created confusion and additional stress during an already difficult time for our family. While we were at the

In the order Google returned them. Not verified by Caring Advisor.