Greenhaven Healthcare Center

I am extremely disappointed with the care my loved one received at this facility. Throughout his stay, it often felt like the nursing staff and CNAs were inattentive, primarily checking on patients only during meals, medication times, or scheduled showers. There was little reassurance that patients were being properly monitored in between, which is deeply concerning for anyone trusting a facility with a vulnerable family member. I was also troubled by how patients were treated. At times, staff appeared rough in their handling, which came across as lacking compassion and patience—qualities that are essential in a care environment. The condition of the facility itself raised additional concerns. It appeared outdated and unclean, contributing to an overall sense of discomfort and a lack of confidence in the quality of care being provided. Communication was another major issue. Attempting to reach a provider was consistently frustrating—calls were often transferred multiple times and, in some cases, disconnected without resolution. It was especially difficult to get in touch with the physician assistant, who seemed to be overseeing much of the care. I am also concerned about what appeared to be an over-reliance on medication rather than attentive, hands-on care. The absence of an on-site physician further raised questions about the level of oversight and medical support available. Prior to arriving at this facility, my family member had been improving. Unfortunately, his condition declined during his stay, which has been incredibly difficult to witness. Overall, this experience has left me upset, frustrated, and deeply concerned about the standard of care provided here. I would strongly urge others to carefully consider their options before placing a loved one in this facility.

I spent almost a month at Greenhaven and I must say that it was fantastic in every aspect as far as the meals were wonderful Physical Therapy saved me and taught me how to walk again the nurses and staff were and staff were extremely helpful and knowledgeable and everybody made sure that my time spent there was comfortable I was there during covid and the spacing available was limited when my family came to visit they could not come in the facility and they were able to see me at my bedroom window the nurses saw to it that the window was that the window was opened for me and my family stood right outside my window and we had a wonderful visit I had spent many many many times outside in the beautiful area for some of my walks and sit out and enjoy the beautiful grounds and trees and serenity thank you Greenhaven thank you Greenhaven and able to walk again as I was totally unable to get up walk or do anything on my own I will forever thank you everybody

Dear Angelina, I am the daughter of your resident, Mr. Fully S. at Greenhaven Healthcare Center in Sacramento, California. I am immensely grateful to you and everyone at Greenhaven who have provided compassionate care to my father ever since he was admitted in December. My father went through his life’s darkest and toughest moments for intensive antibiotics and stage 3 sacral bed sores wound treatment. You and your team have remained a beacon of hope and care for him. I hope my father will continue receiving medical care, physical therapy, and nursing care at Greenhaven. I visit my father every now and then since I am from out of town. It is gratifying to see his health being and wound care has been improved slowly. Your kindness and compassion make Greenhaven a better place for my father. Greenhaven management team and nursing staff are truly the unsung heroes of healthcare and elder care! Graciously yours, Virginia