Grey Stone Health & Rehabilitation Center

Google reviews

• B
  Brian Christianson a year ago

  Both my Mom and Dad have been residents at Grey Stone, so I know what I am talking about when I say the staff there are the biggest-hearted, caring, cooperative people you will ever encounter. My Mom had her own room in their Memory Care unit and every time I visited, the staff had her interacting with other residents and they engaged the patients with various activities. I am thankful that I never had to see my Mom just lying in bed, lost in her horrible disease. My Dad was admitted 2x to Grey Stone’s extended rehab program after surgeries for prostrate cancer. From the 100 wing to the 400 wing I have seen the operation up-close and (very) personal. The administrators are equally compassionate, helping me navigate banking issues, financial questions, the maze of Medicare programs & Medicaid requirements. If forced to offer a suggestion on improvements, I’d say the food. Food seemed to be the universal comment from my Dad’s hallway neighbors. And also maybe regular social gatherings that includes families of patients; a patio hot-dog cart, a parking lot ice-cream truck; Easter ham. Before discovering Grey Stone, I would drive home to Wisconsin full of fear and tears for my parents’ health needs. Since Grey Stone, I know my folks are clean and cared for in ways they cannot do for themselves anymore.

• G
  George Barlag 2 months ago

  I rarely leave reviews on any platform, but I feel obligated to share our experience in hopes that it helps another family make an informed decision. Unfortunately, our experience at this rehabilitation facility was the worst healthcare experience our family has ever had. The most alarming issue was that my mother did not receive her prescribed thyroid medication for all eleven (11) days she was a resident. This is a medication she takes daily, and missing it for over a week is completely unacceptable. We did not find this out until after she was discharged. When we called and asked how this could have happened, we were told it was in a different drawer at the nurses station. My mother also went five consecutive days without being bathed. She suffers from dementia and is unable to advocate for herself. When we asked why she wasn’t being bathed we were told she needed to have a Plan of Care in place. That never happened. Communication from the facility's leadership was almost nonexistent. We never received updates from the Director or the Social Worker regarding my mother's rehabilitation progress or physical therapy. The only way we knew what was happening was by attending her therapy sessions ourselves. We left phone messages, but our calls were not returned. To make matters worse, we did not receive her Plan of Care until the day she was discharged. By then it was useless. Families should be included in care planning from the beginning, not after the patient has already left the facility. Because of her dementia, my mother could not understand how to use the standard call button. We were told that a touch-pad style call device would be provided for her, but it never was. We also asked if she could receive melatonin to help her sleep. Staff said they would check into it, but no one ever followed through or updated us when she was not participating in physical therapy, she was often left sitting unattended in a wheelchair in the community room with little su

In the order Google returned them. Not verified by Caring Advisor.