Hackett Hill Center

I wish I could give the nurses and cna's 5 stars and the management and social worker zero stars. I say management because someone should be overseeing facility operations and fixing the problem. I'll do the "good" part of the review first. I'm mostly speaking on the second shift staff because thats who's there everyday when I go see my 76 year old father who's currently there. The nurses (especially Jessica!! Thank GOD for Jessica Hackett Hill is so lucky to have her and I'm not kidding) and some cna's are sweet, attentive, and helpful. And my dad loves the food (it's way better than the hospital food) and I noticed they have a full weekly calendar of things for the patients to do like bingo, Walmart trips, and tons of activities for them all day which is nice. Oh and they have catholic tv channel which is an instant win for dad. Now the "BAD" They clearly dont have daily housekeeping. The overwhelming smell of hot urine and unshowered people hits you a soon as you walk in the building. Its so strong you bring the smell home with you. They must keep the dirty diapers in the hallways, you have to hold your breath trying to make it to the room. Once your family member is there you will hear from the "social worker" Taylor within a week or so, she will introduce herself over the phone and explain shes the one who will determine their needed rehab and estimated discharge date and once she meets them and figures that all out she will let you know in a day or two. But you will never hear from her again. She won't return any of the 30 messages you leave. If anyone ever does answer the phone during business hours (because they usually just pick up the phone and hang it up so you cant even get transfered to any extension) you will be transferred to her voicemail that cuts off after 15 seconds. And you will be stuck relying on the second shift nurses to answer questions if they can. Which they usually can't because there's no updates to patients charts. Example. Ive been cal

This is the second time this year I have had to stay with them. This time it was for antibiotic infusions through my picc line. The staff were exceptional in all departments.

It's a great facility. Have returned many times. Best physical therapy, crafts and different things there is to do. Staff is lovely !!