Hanover Hill Health Care Center

My grandmother stayed here after undergoing a major surgery. She was a little lady who spoke very little English, yet the staff treated her with kindness and made every effort to communicate and understand her. The therapy team was excellent, helping her regain her ability to walk. The providers were caring, attentive, and supportive throughout her stay. I have no regrets about bringing my grandmother here!

My parents spent the last agonizing months of their lives in this horrible place. The outward appearance is nice with gardens, dining areas, and community rooms. However the staff and nursing care is terribly inadequate, and their treatment of our parents was horrific. My mom suffered almost two dozen 'unwitnessed falls' there, was not given direct access to bathroom, no walker, often the call button was under her bed. Ultimately we pulled her out after her last fall sustained broken ribs, brain bleed and she passed away shortly thereafter. We begged to have them in a room together(they had been married for 65 years), however this was refused, even with open rooms available and after appeal to the state ombusdman. My father also suffered there and was told that when he needed to go to hospital (where he passed away just one month after his stay at Hanover Hills), that he 'just preferred the hospital food to theirs'. I will take their immense suffering at the hands of the management and nursing staff to my own grave. DO NOT leave your loved ones in their hands! Find a place with compassion and adequate staffing. This is a for profit facility. Their management team should be ashamed.

My mother went here for rehab and I thought it was a good place. Should have taken her out day one! My biggest mistake at my mother’s expense! So many issues!!! Lack of staff, unfriendly and no concern for patients, medications found on floor, disrespectful to patients when families not around, pts left in bed or sitting in rooms alone all day, fluids not offered or monitored, staff complaining about patients, staff gossiping and making fun of other patients, lack of clear communication between shifts regarding patients status, personal items vanish regularly, failure to comply with treatment plans, just the overall lack of care and compassion! I could go on and on. Management is more concerned if monthly “rent” and TV/phone bill is paid and image of facility rather than real care for seniors or the family concerns. I WOULD NEVER RECOMMEND THIS PLACE. When you speak up or question things, you become a “troublemaker” see how fast they turn on you and place claims of senior abuse, neglect and even theft with police and welfare agencies!