Harmony Gardens of Columbus Senior Living

NOTE: this is NOT a bad review regarding The Woodlands of Columbus as an establishment, this is specifically a bad review of the intake process and Directors. Rachel, the front office staff, did her best and was very gracious and apologetic, and this reflects NOTHING on her. I contacted The Woodlands of Columbus via the contact form, and was contacted via text about setting up an appointment for a tour and to discuss immediate intake of my mother and father inlaw. I was wanting to schedule a time on Saturday as I had two other appointments with other facilities that day, but they wanted me to meet on Sunday at 2pm. I broke plans with my sister so that I could accommodate the Sunday appointment, but when my husband and I got there Rachel had no notice of it, and the Director had left for the day. She called the Director, who wouldn't come back, and then called someone else, who wouldn't come in either and told her to just show us around. She told us that the head Director would be contacting me to schedule an appointment about intake. They never contacted me, but two days later (we already went with another facility) I got a text asking to complete a survey about my tour experience. To date, I have never received contact from anyone from The Woodlands. I am so angry that I wasted my time, broke plans that I had with my sister for over a month to accommodate THEM, and then didn't even receive the courtesy of a follow up call or an apology.

The staff at Woodlands has been excellent. My sister, who is a resident, is always talking about how nice everyone is and how well she is treated.

The kitchen staff and the Woodlands of Columbus are exceptionally professional and caring towards the residence and the family members. Mr. Curtis and Ms. Shamika have accommodated menu items for my mother at a moments notice. My sister and I really appreciate these two and the entire kitchen staff. Also, two of the patient assistance personnel deserve recognition for their tireless care for the residents- Ms. Nancy and Ms. Lea. If only we could clone you... Kerah, the activities director for Magnolia Trails works, tirelessly engaging the residents with activities. She is always available to do things that fall outside of her job description because she genuinely cares for the wellbeing of the community. Lastly, Ms. Vicki who supervises the cleaning crew is remarkable in that she addresses any concerns quickly and comprehensively. These individuals exemplify the meaning of allyship in the workplace- everyone working for the common good of all. Thank you all for being decent caring human beings!