Haven Health Phoenix

I have been a patient here at Haven of Phoenix for about 10 and half years. I've seen many people come and go that have helped me out throughout the years, and quite few are still here which makes me happy. All the new employees that have come here since, especially out recent ones, that it's still a every comfortable place to be. Starting from receptionist to our Administrator. I've had some physical problems in the past year, and all the nurses and CNA have taken care of me immensely. Also, the management and social services have made me feel right at home. I would give kudos to the activities team who keep us entertained with wonderful activities. And not to forget that the people who live here also make it comfortable to be here living among them.

My mom was at the facility for less than 48 hrs. Her meds were mismanaged 4 times I drive to my mom at 2 am in the morning. She had been waiting 2 hrs for her meds. The staff acknowledged that my mom was to get her meds every 4 hrs. I was reassured at 2 am my mom would get her meds at 6 am. She didn't get the meds till 9 am after I showed up cause my mom called me crying in pain. They didn't have ice packs which is weird and so gave my mom ice in like a baggie and a pillow case that leaked everywhere My mom was a fall risk and when I showed up there was still water on the floor. Despite knowing my mom didn't have use of her left leg no staff helped EMS to transfer my mom from her bed to the stretcher and my mom fell only then did a staff member step in My mom would ask for her meds in advance to give them time cause she understands they are busy but she'd still be neglected for hours When my mom called for assistance staff would let my mom's roommate distract them for long periods just for chitter chatter. Some would even say "I need to help her" but then would still talk to the roommate instead of the patient requesting help. The room my mom was placed in had cockroaches and one even crawled over her. We asked for a different bed with sturdier rails for her safety and comfort and she was never given one in the time she was there. My mom needs to go to another Rehab center and it won't be this one. My mom is a high risk individual and doesn't deserve this type of treatment.

My 90-year-old father suffered several strokes and contracted influenza. Doctors gave him 1-2 days to live. I moved him to Haven Health Phoenix for Hospice Care until his passing. I found the staff there to be professional and SO kind and caring to both my father and me. It was a difficult time and they went out of their way to reassure me. The staff responded to my questions and requests quickly and efficiently. He was well cared for and treated with the utmost respect at all times. It was such a comfort to know how well my father was treated in his final days.