Haven Health Sky Harbor

My mom recently stayed at Haven of Sky Harbor and I have very mixed feelings about the facility. The nurses and CNAs were honestly the best part of her stay. Her overnight CNA, Bintu, was amazing. She constantly checked on my mom, made sure she was comfortable, brought her snacks before bed, and always treated her with kindness and dignity. My mom never once felt like she was a burden to her, and that meant a lot to our family. Miranda was also an excellent nurse who truly cared for my mom and took the time to help her. Unfortunately, the back-end care and management need major improvement. The food service was poor at times because meals would arrive cold by the time my mom received them. Communication from the doctors was also lacking. I rarely heard anything directly from a physician and constantly had to ask for updates myself instead of being proactively informed about my mom’s care. The biggest issue we experienced was discharge planning. The discharge coordinator was rude and dismissive. He attempted to place my mom with whatever dialysis center and home health company he chose without properly communicating with our family. When I called requesting updates and asking for changes, he acted frustrated that I was advocating for my mom and eventually hung up on me. Discharge planning should be more organized, respectful, and family-centered. We also had issues with some physical therapy staff. One therapist was rude to my mom, and after I specifically requested that he be removed from her case, he still showed up again the next day. That was very disappointing and made us feel unheard. Another concern was attentiveness on the floor. There were multiple times patients were calling for help while nurses sat in the back talking or on their phones, ignoring call lights. I understand nurses are overworked and may have many patients at once, but these are vulnerable people who do not choose to be in a nursing facility. This kind of behavior is what gives nursing h

I have very mixed feelings about this facility. My grandma spent the last four months of her life here on the 3rd floor and sadly passed away this week. The facility itself was always clean, and there were a handful of truly wonderful staff members. Unfortunately, our overall experience was overshadowed by poor communication. Throughout her stay, it was incredibly difficult to get updates. Many of our calls went unanswered, and when we did get through, we were often met with vague answers or dismissive responses instead of clear communication. It often felt like we had to fight just to find out how my grandma was doing. The Friday before my grandma passed, I visited her. She seemed sleepier than usual, but I assumed she had either just woken up or had recently received medication. I had to work the rest of the weekend, so I relied on phone updates from the facility. Whenever I was finally able to get through on Saturday and Sunday, I was simply told she was “just tired.” Around 2:00 p.m. on Monday, we finally received a call telling us to come immediately. We rushed there and found my grandma completely unresponsive and, as we now understand, in the final stage of transitioning out of this life. Only after we arrived were we told she had already been unresponsive since the morning shift had come in, yet no one had contacted our family until hours later. She was placed on hospice shortly afterward and passed away about 12 hours later. As a family who had never experienced the dying process before, we had no idea she was actively dying because no one explained what to look for or how serious her condition had become. Looking back, we can’t help but feel hospice should have been brought in much sooner. We believed trained medical professionals would recognize that she was nearing the end of her life and communicate that to our family. Instead, we were left completely unprepared. I will always wonder how much more time we could have had with her if we had been noti

I recently had the pleasure of visiting this skilled nursing facility, and I was truly impressed. The entire place is exceptionally clean and well‑maintained, creating a comfortable and welcoming environment from the moment you walk in. The staff is incredibly friendly, attentive, and professional. They genuinely care about the patients and residents and go above and beyond to make sure everyone feels supported. It’s clear that this facility is dedicated to providing high‑quality care with compassion. I would highly recommend it to anyone looking for an exceptional place for a loves one.