Help at Home

Google reviews

• K
  Kira Halliwell a year ago

  TL;DR: If you need help with household cleaning but don't live alone, Help At Home isn't any help at all. My 75-year-old mom was approved through a separate agency to receive a Home Care Aid (HCA) and given the option to choose Department of Rehabilitation Services or Help At Home. She chose Help at Home based on knowing other people who received their services and said they were amazing. She doesn't need help with things like bathing or getting dressed, she just needs someone who can help with household chores - a fact that she made clear before she was even approved. I (37, with scoliosis and AuDHD) am basically her live-in cook, and do some housecleaning, but I can't do everything because of easily triggered back pain. As much as I have tried, I just couldn't help with the housework to the level she needs/wants, a fact that she also mentioned before being approved, and part of why she sought out the separate agency that approved her for services. She was approved nearly three years ago, but only just today learned that the services she needs - various housecleaning chores - are services that their HCAs are only allowed to perform if certain conditions are met. Help At Home's rules, at least the ones pictured posted to the fridge, make it clear what the HCA can and cannot do. What they do not state, however, is that while the HCA can clean the bathroom, for example, the HCA cannot clean a bathroom if it is used by more than just the client. The HCA can only wash dishes if those dishes were used strictly by the client. Had someone mentioned these restrictions prior to her being approved, she likely would have cancelled her services before they began, but they were mentioned by no one. For nearly three years she's had HCAs who had no problem taking care of housework that, at least according to Help At Home, they weren't supposed to do; housework that my mom would have been doing herself if physically able. If I could review those HCAs individually, most excep

• N
  Nicole Horve 5 years ago

  Update: The supervisor called and listened to my concerns and apologized for our experience, which I appreciated. They can not provide the level of care that my dad requires so we will not continue to work with them. If you use them be very clear with them on your expectations and what your needs will be. The VA approved respite hours as well as a Home health aide for my dad. Due to having had to get another agency to to provide the home health care then this agency could provide I went with another agency for the home health aide. I made it very clear to Crystal that I wanted to keep them for respite and had an appointment scheduled for today. No one showed up. I call the agency and was informed that the VA did not allow 2 agencies. The manager I spoke to, Krishana, said it was a failure on both our parts for not communicating. I should have confirmed the appointment and she should have called to tell me they had been cancelled. So my telling Crystal 2 weeks ago that I intended to keep them for respite was not enough. I should have called to confirm when I had no idea that it might be cancelled. Caregivers who are doing everything they can to keep a loved one at home should not have to be clairvoyant in knowing what has been done by two agencies who neglected to communicate to the people they were supposed to be serving. Shame on you for blaming the customer and not taking responsibility for your lack of communication.

In the order Google returned them. Not verified by Caring Advisor.