Hemsley House of Upper St. Clair

Our family member immensely enjoyed her life at Hemsley House. We are so glad she had the opportunity to be a community member there! The best aspect of this place is the staff. They truly, truly care and were devoted to making her happy any way they could. Positive and loving attitudes all around! The rooms are spacious and nicely appointed, the food is fresh and had many options for various nutritional needs. Highly recommend!

We were looking for a personal care hone for my 95 year-old mother-in-law after she had a heart attack and stroke days apart earlier this year. We met with Alex Koter and he was very welcoming. He asked my MIL about her interests, hobbies, food preferences, etc. He showed us a few apartments, gave us a tour of the building and grounds and ordered lunch for my MIL. Everyone we met was very welcoming and friendly. They all chatted or interacted her. Once we discussed the cost, we realized it was beyond our budget so we sadly had to let Alex know. He was so kind. He offered to continue to invite us to activities and functions at Hemsley House and he even said he would reach out to contacts in the industry to help us find a place within our budget. A few days later, Alex called to let me know he had an apartment with lower rent and suggested we bring my MIL for an assessment. After everything was said and done, the apartment was now within our budget and my MIL will be moving in soon. I can't say enough positive things about Alex, he went above and beyond to help get my MIL there. Overall, we visited Hemsley House a few times, and each time everyone remembered my MIL's name. On one visit, she was talking about her favorite food and someone who was passing by offered to have some made for her. She is looking forward to meeting the other residents and some group activities. My husband and I are looking forward to watching her recovery progress with all of the new opportunities offered at Hemsley House.

I wanted to take a few minutes to comment on the care that my cousin has been receiving at Hemsley House. I’ll preface this by saying that the “sales process” was extremely detailed and accommodating. The representative there understood that I was working with someone with cognitive impairment and that there was no quick and straightforward way to move into an agreement. She offered several options for ‘easing into’ the facility with pre-visits, lunches and open invitations to attend events or even stay a few days. It was tremendously valuable to have these options available to help ease the transition for my cousin. Because there was a medical event that necessitated a last-minute admission, their representative worked to accommodate this with minimum disruption and maximum flexibility. While this could have been extremely unpleasant with rigid rules and procedures, the ability to adapt and be flexible in temporary space that was quickly able to transition to permanent quarters was invaluable. After an adjustment period my cousin began to settle in and, because of the efforts of the staff, became engaged. She thought of the activities as ‘classes’ that she’d take, similar to some of the extra activities that she did while she was mobile and cognitively aware. While she was naturally a bit hesitant, the staff took the time to make sure that she participated in some activities. I remember being amazed when I walked in and saw her batting a balloon around – something that I’d never think that she would have done. But she was engaged, happy, focused and enjoying the experience. The staff has been tremendously helpful. They make sure that she is personally cared for, washed, dressed and, most of all, safe. One staff member was tremendously helpful pointing out that my cousin needed an update to clothes because of some size changes. I wouldn’t have know this if she’d not mentioned it. We updated her wardrobe and that staff member took time to hel