Heritage Springs Assisted Living and Memory Care

Google reviews

• K
  Kristine Sinclair 3 months ago

  My mom and step-dad have been living at Heritage Springs for 5 weeks now. My mom had a stroke 5 years ago and cannot speak so things are much more challenging. I can't begin to explain the sense of relief that our family has knowing that they are being well cared for in a safe welcoming environment. It's not the building that makes the place special it is the amazing staff. They are sweet, genuine and go above and beyond for the residents. The pharmacy staff, dining employees and those that walk my parent's dog have become part of our family for the way that they interact with us and treat my parents. Last weekend my mom was very ill and collapsed in her apartment. She pressed her emergency pendant for help. Jericho who is part of the staff called 911 and immediately notified me of what was going on. He walked me through what to do about prescriptions and advised me of where she was being transported. This was all in the middle of the night and he was patient and kind. I highly recommend Heritage Springs. It is an important choice and I hope this helps someone that is trying to decide on a home for their loved ones.

• C
  Courtney Brown 7 months ago

  Our family recently moved my uncle into Heritage Springs after living at another community, and the difference has been incredible. In just a short time, he has truly begun to thrive. He’s happy, engaged, and has already built meaningful connections with both the staff and other residents. Seeing him in such a positive environment has brought our entire family a great sense of relief and excitement. We especially want to recognize Breigh, who was outstanding throughout this transition. She was supportive, patient, and guided our family every step of the way, making what could have been a stressful process feel smooth and reassuring. Unfortunately, this experience stands in stark contrast to his previous residence at Escalante now Valencia at the Lakes after it was sold. Our time there was short and extremely disappointing making us questioning the decision to move him into a community. Escalante engaged in questionable practices and experienced constant turn over in staff. You truly can’t put a price on good care for your family. On top of the constant turn over in staff the frequent ownership change made the environment feel unstable and poorly managed. Based on our experience, we would HIGHLY recommend Heritage Springs for it truly feels like home. We are incredibly grateful to have found a place where my uncle is safe, supported, and truly enjoying life again. Thank you for taking such excellent care of him!

In the order Google returned them. Not verified by Caring Advisor.