Heritage West Allis

Name: Heritage West Allis
Address: 7901 West National Avenue, Milwaukee, Wisconsin, 53214, United States
Telephone: (414) 928-2430
Price range: $$

Milwaukee Wisconsin, United States , Wisconsin , United States

3.7 on Google · 37 reviews

Assisted Living Memory Care Independent Living

About Heritage West Allis

Heritage West Allis is a senior living community located in West Allis, near Milwaukee, offering independent living, assisted living, and memory care. This range of options allows residents to receive support suited to their current needs, whether they are looking for a more independent lifestyle or require additional personal care and supervision. The community emphasizes personalized care, tailoring services to each resident's individual needs rather than applying a one-size-fits-all approach. Daily life at Heritage West Allis includes engagement with others through community activities designed to foster connection and a sense of belonging among residents. Families considering Heritage West Allis may find it suits individuals at different stages of aging, from those who want to simplify daily living to those who need more hands-on support with memory loss or daily tasks. Those interested in specifics about dining options, activity schedules, or visiting policies are encouraged to confirm these details directly with the community.

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Why Choose Us

Multiple care levels

Assisted living, memory care, and independent living available

Memory care services

Dedicated memory care for residents with dementia-related needs

Near Milwaukee

Located in West Allis, close to Milwaukee

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3.7

37 reviews

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Google reviews

Kayla K 2 months ago

I visited my grandma in the community room for about an hour the other day wearing shorts. My legs got bitten up by bed bugs from the chair I sat on. Do not send your loved ones to this facility. I feel so terrible that my grandmother has to live in these conditions. To clarify after the owner responded, this is West Allis Heritage, the Independent Living portion of the facility. There is a community room to the right of the entrance, where I sat with my grandma for about 90 minutes and received these bites.
Cheryl Tipton 7 months ago

I liked the fact that the rooms are located on the main level, and there's no stove in the rooms. Also, the level of care my Dad would receive. Praying he's able to make it his forever home. Staff is very welcoming and wanted to know my father's traits and history. I also need stability for Dad, a worry free living space. Help with laundry, cleaning, showering. What a relief it would be, and especially help with his medications. Thank you, and Thank you, Jesus!

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Rachel Foster 6 months ago

Communication is very bad. My family also had trouble geting clear answers from staff. We kept waiting to hear back from a person who was always waiting on a nurse for health and medical questions, but calls and emails were not returnd. We were told that a main director of assisted living would get back to us. Still waiting. We are trying to find a place for our step dad and kept geting stuck in phone tag. I stopped in to get a tour and get questions answerd, but I overherd the front desk person talk about a bed bug situation. I left and did not go back. Not a good experiance.
D A 7 months ago

As a family member of a resident, this has not been the experience we were promised. Management—especially the executive director—showed a noticeable lack of compassion and poor communication during the move-in process. It felt more like a transaction than a transition, and the expectations set by the sales woman did not match reality. False promises Since then, I’ve overheard staff openly discussing being short-staffed, underpaid, and unsupported. There also seems to be very little meaningful activity for residents—most of what I see is people sitting around, eating, and watching TV. That’s not the quality of life families are led to expect. It’s concerning to hear that proper staffing isn’t “in the budget” when residents depend on consistent care. Overall, the reality here falls far short of what was presented to our family.
joe randazzo a year ago

We have been very happy with the care my mom has been receiving at Heritage. They are very loving and caring to mom. They keep us informed on how she is doing and if there are any concerns. Thank you to the staff and administrators for all they do, it is greatly appreciated.