High Point Residence Chicago West

Very pleased with the care my mother is receiving here. She too is very satisfied. They promote her independence but also make sure to provide adequate care and oversight. Staff is friendly and helpful.

Some of the male residents are very disrespectful to other residents. They should have male nurses who can handle them. Since my sister has been here, she's been the most happiest person that I've seen in a long time. She's more talkative than ever. I love my sister and definitely want the best for her.

This place is trash! My parent has lived here two too many years! Let’s start off with the fact that my parent was hospitalized for 5 DAYS AND NOT ONE OF THE STAFF TEAM CALLED HIS EMERGENCY CONTACT.. ME! This isn’t the first time this has happened. MAJOR LACK OF CARE! Independent living or NOT! … Not the cleanest, bedbugs & roaches & mice . Food served is TRASH! There isn’t a set menu or quality in the food. Apartment is Old! Old fridge , old carpet , old everything. No communication with/ between nurses and doctors. They don’t make the family aware when your loved one is sent to the hospital. Been waiting YEARS for apartment upgrades! The front desk is a joke! The security is lazy and anyone can go upstairs. Regardless of the stupid sign in sheet. They actually DON’T do the daily check ins with the tenants. Everything is mediocre at the highest level! Oh and they say they will help and solve problems … LIES! All Lies! And the staff is rude. And the CNA’s are lazy and truly don’t care about their job. And please Heritage… SAVE THE comment about if you aren’t satisfied… blah blah ! Still no response to an email or concern at all. At this point! The person who IS IN CHARGE AND OVER HERITAGE WOODS..A PLACE FOR MOM …by all means comment back. Anyone else … you are irrelevant in making an ACTUAL change. It’s Above your job description! Let’s be serious. Don’t let the fake walk through fool you! Your Loved ones DESERVE BETTER !