Highland Chateau Health + Rehabilitation Center

My very good friend Doug Scherfenberg is a patient here and I come to see him regularly and I love the people that work there, they are so kind and helpful and friendly, they are so good at there jobs! I am happy he is there, they have taken great care of him, thank you so very much for doing such a awesome job 🤩 I would love to work there it would be great. Thank you again Kristi DeWanz 😇

Building is nice. Staff is very nice helpful and welcoming to visitors, but takes them 1hr to 1- 1/2 hrs to respond to a call light. Been 2 days to get something we asked for they said it would be an hour. Air-conditioned areas are office areas only. So residents with asthma or breathing problems will have a rough time. Meals are not bad, they seems to have a good variety and selection for everyone. Activities are fun and give residents something to do, however my family member is still waiting for the schedule and someone to get his 2nd air tank.so he can join in on some fun activities. The public bathroom door has a lock, staff made me use a shower bathroom for the residents, instead of giving me the key to use the public one. Social worker (A) is amazing, she is easy to talk to, caring and encouraging to talk to. She is very good at her job.

We left AMA after calling our doctor who felt it safer for him to be home. No safety measures such as bed rails. Beds don’t operate as expected. We couldn’t even get the bathroom room door to fully open. Staff seemed to disappear once we showed up. No toilet should be held up by 2x4s. Staff is not trained to handle complex surgeries like back fusion and what they did could have caused more harm. And they refused to give him the medication prescribed for him to take home when we left early because he left against medical advice. Lack of any accountability. Once we got through the door all the staff disappeared.