Highland Pointe Health & Rehabilitation Center

My family and I would like to express our sincere gratitude to the entire team at Highland for the exceptional care they provided to my mother. When my mom first arrived, she was in tremendous pain and could barely tolerate being touched. The compassion, patience, and kindness shown by the staff made all the difference in her recovery journey. A special thank you to the STNAs—Aday, Jada, Tee, Zee, Shay, Tia, and Elaine—who treated my mother with such gentleness, dignity, and care. Their patience and encouragement never went unnoticed. The nursing staff was equally kind, attentive, and understanding. They consistently made sure my mom's needs were met and helped our family feel supported throughout her stay. We are especially grateful to the therapy team—Laura, Frank, and Ivy—whose dedication, expertise, and encouragement helped get my mother back on her feet and moving again. Their work was truly life-changing. A heartfelt thank you to Tanesha, the Nurse Practitioner, who was determined to find the root cause of my mother's discomfort rather than simply treating the symptoms. Her persistence and commitment meant so much to us. We also want to recognize Amie, the Director of Nursing, who came in on her day off to personally check on my mother and ensure she was doing well. That level of dedication speaks volumes about the culture of care at Highland. Finally, I thank God for my sister, Andraya, who has been steadfast and unmovable through it all. She has been the backbone, the rib bones—heck, all the bones—holding our family together during this difficult time. To the entire Highland team, thank you for your compassion, professionalism, and commitment to healing. Your efforts will never be forgotten. ❤️🙏🏾 The Quiet Son, The Baby Boy

Highland Pointe did a phenomenal job with my mom. Seeing my mom regain her strength, independence and confidence has been a blessing to our family. We are truly grateful to the nurses, therapists, and the aides, Jada, Little Shay, Tee, Elaine and Aday. We appreciate your kindness, patience and professionalism. Thank you Highland Pointe for helping my mom get back to living her life.

If we could give this place zero stars it would be more than an fair rating. This place has unacceptable standards in cleanliness, hospitality and care. A few pictures from my father in laws room in which he only stayed a night. Unfortunately he was transferred from the hospital and we had no knowledge of how this place was until we discharged him due to how terrible this place was. Bathroom doors broken and unable to open, duct tape on heaters. Rust running down the walls, mold and busted flooring. The toilet was dirty covered in fecal matter and rust. Wheel chairs with no foot rests and limited room. The place is not suited to facilitate people of all sizes and medical needs. The worst part would be the smell of mildew and unknown smells that would turn your stomach. As well as people screaming at all hours. The cleanliness was extremely lacking in every corner of this facility. Very unacceptable.