HighPointe Assisted Living & Memory Care

I strongly advise looking elsewhere for assisted living. The care at this facility is highly concerning, with notable instances of resident neglect and unsafe conditions. Due to inadequate staffing and poor supervision, residents are put in danger of preventable falls. Please research other places for your loved ones.

My Mom was not eager to go into assisted living but at 98 we didn't have a choice any longer. When she arrived staff came out to greet her and rolled her into the lovely dining room. She never missed a meal after that. The dining room staff was wonderful and the food delicious. Her apartment was perfect and comfortable and housekeeping kept it bright and shiny. She had a lovely view as well. All of the aides and nurses were so gentle, caring and well trained. They were always respectful and friendly. All of my interactions with administration were great. Even though Mom passed at 5 months, her last days were filled with love, care and humor. She even had her cat there which was a huge perk! I recommend this community without hesitation! 😻

While we like all of the staff that we interact with at the facility, and the 3rd party therapists that work there are incredible, the corporate support has been difficult. Our initial invoice has incorrect charges that we were told would be fixed on the next invoice, and not only have most of them not been fixed yet, but they continue to add incorrect charges on subsequent invoices. Additionally, from my mom's perspective, the residents complain that the meals don't change much from week-to-week (they have daily specials, but they are pretty much the same every week), and they have been told that the menus are dictated from corporate. UPDATE: Just received my 4th invoice, and we are now 4-for-4 with the invoices being incorrect. Double charged for meals, charged for external pharmacy, and no refund of late fees that were supposed to be returned. UPDATE: I received my 5th invoice, and while most of the earlier late fees and other incorrect charges were refunded, I am still getting double charged for meals. If you intend to have someone at High Pointe, be sure to check your invoices since they do not have any quality control, and don't mind charging you extra. UPDATE: High Pointe, and their parent company Spectrum Retirement, really dropped the ball in dealing with end-of-life care. My mom fell and broke her hip in February, and was confined to a hospital bed in her room. It was a godsend to have CompleteCo hospice care there to check on my mom and to liaise with the doctors. The High Pointe staff would check on my mom about every 2 hours, but they didn't spend any time with her, only doing health checks. They would bring up 2-3 meals a day (and charged us $5 a meal for delivery), but they were not helping her eat, and often they brought up completely inappropriate meals that she couldn't eat, so my mom often would have nothing if we were not there to help her. To add insult to injury, after my mom passed, we cleaned out her apartment within a week. High