Holly Heights Nursing Care Center

Unfortunately, my mother was a resident of Holly Heights Nursing Care Center and Rehabilitation from December, 2023 to December, 2024. She passed away on December 3, 2024. I believe the extremely poor quality of her life there, and the lack of medical attention shortened her life significantly. During the first six months of her residency, she received subpar day-to-day care. She did have one CNA that she really liked, but she left when management changed. Complaints during this time period included being soiled for extended periods, slow response to the call button (upward of an hour), filthy living conditions, a mouse infestation, no emotional support and overall rude management that dismissed the family's concerns. My mother's vision greatly declined so it was hard for her to use a phone. We had to rely on staff to bring her a phone to have any type of communication. The staff was always so put out with this request, and would often hang up on family members. You were lucky if someone even answered the phone! It was hit or miss. Fast forward to September, 2024. This is when my mother truly suffered and declined. Ownership changed, which included a whole new administrative staff. They also cut staff and wages for existing employees (which was relayed to me by one staff member). Mom suffered a stroke that sent her to the hospital. Unfortunately, the stroke was undiagnosed by the hospital. She should have had an MRI performed. While in the hospital, she was diagnosed with a urinary tract infection. This to me, is a result of her not receiving proper hygiene care from staff. The biggest health concern, is that my mother was complaining of lower abdomen pain. This was ignored by the staff, doctor and social worker that got involved due to the family constantly asking for help. Because the facility refused to have additional testing done, the family had to go outside of the facility for further testing. As a result of a CT Scan, it was recommended tha

I had my mother transferred to Holly Heights in Jan from the Hospital. Under Innovage I was given two choices and the reviews looked pretty good. After her being there a few days it became clear that she wasn't thriving there. When a patient doesn't eat you don't just place food on the side table and leave. You make sure they eat. Her room mate (who was memory impaired) was wearing her clothes and she had moms coat on her chair. I complained and the nurse didn't seem to concerned. Even when transferring mom out of that center her room mate had taken her phone to her side of the room. Mom wasn't getting changed and cleaned. I walked into the room several days after mom had been there and the whole room smelled of BM. When I asked, they then changed her. When we transferred mom to another care center she had dried BM on her bottom. The nurses were nice, but hard to communicate with because of language barriers. When I would call the nurses station mom's room mate would often answer the phone! She was out an about, wearing my mother's clothes and answering the staff phones. I dreaded going to visit mom at that enter. There was always something I didn't like going on. I would never recommend anyone being placed at that Holly Heights.

Holly is under new ownership the Director of nursing Tina is so in touch with her residents. I would put my family here . The administrator is younger but super friendly and seems very knowledgeable.