Hudson Park Rehabilitation and Nursing Center

Let me preface by saying that if I could give negative stars, I would. My father, who has since passed, spent the majority of my childhood at Hudson Park Rehabilitation & Nursing Center. Those years were incredibly difficult for our family, and now, more than a decade after he left the facility and after his passing, I’ve been trying to obtain his medical records so I can better understand the hereditary blood disorder that ultimately affected his life, and ours. You would think something this important would be handled with at LEAST a basic level of professionalism and compassion. Instead, every single phone call ends the same way. The front desk acts surprised that I haven’t received a call back, thus transferring me to Medical Records, where the phone rings endlessly until it disconnects. No one answers. No one returns messages. No one follows up. No one seems to care. Not. One. Bit. I understand these records are old. I understand that retrieving archived records may take time. What I do NOT understand is how completely acceptable it seems to be for a healthcare facility to ignore a deceased resident’s family altogether. If there’s a delay, communicate it. If there are forms I need to complete, tell me. If the records are unavailable, explain why. Silence is not customer service, and it certainly isn’t compassion. This has only reinforced the feelings I already had about this facility. My father deserved better while he was there, and his family deserves better now. More than ten years later, I’m still fighting just to get someone to acknowledge me. That says everything I need to know. Healthcare doesn’t end when someone leaves your building. The way you treat families matters. The way you communicate matters. The way you respond to people searching for answers after losing someone they love matters. Right now, this facility has failed in EVERY SINGLE ONE of those areas. If this is how Hudson Park Rehabilitation & Nursing Center handles something as simple

Went to visit my father in the dementia unit.one of the nurses (I dont know her name) was excellent. She genuinely cared about my dad. She was so sweet and kind.

12/16/25 I'm updating my review to reflect current experiences. I have spoken with a variety of numerous staff/positions (this facility has had numerous staffing changes since my sister became a resident). I've personally met with and worked with Jennifer Orton, Director of Social Work, and can say she has been amazing during such a difficult time (this place needs her, as do the residents and families). I can't update much about Caitlin, Facility Administrator, as she hasn't reached out and tried to rectify things. Some of the nursing service is good, responsive and care. Others... Not so much. If you advocate, Jennifer in SW will listen and help. Some of the mid/higher level nursing... maybe needs more training or are just old and need to retire. I would not send any of my loved ones to this facility after mine or my sister's experience. Original review: This place is unsanitary, smells of urine, complete negligent care for their patients, do not communicate with family regarding care needs/medical conditions, and throws away patients personal belongings if the patient goes to the hospital. The health department should investigate this place and it's practices. I'd like to update my review... Received a voice mail from Jennifer Orton, director of social work, cancelling a prescheduled meeting for acceptable reasons. Called back to try to reschedule the meeting (left two voicemails without a return call back from her nor any responsible party) and I'm still in limbo. Communication wise, this place lacks. Oh...at the original phone conference, "Caitlin" asked "selfishly... Can you change your review"...I will when you and your employees actually do something to help my related resident and family.