Ignite Medical Resort Fort Worth

Excellent service from nurses O’Linder, Stella and Rosemary and also my aids Bright, Joshua, Erin and Festus were competent, friendly and compassionate. Therapy was excellent couldn’t ask for a better team especially Kathy Lewis and Harrison. Meals were a bit too rich for my diet and my stomach but otherwise highly recommend all patients choose this company they were great!

So, roommate gets admitted to 'Ignite Medical Resort' of Fort Worth, TX for physical therapy, which is an affiliate of "Hows Mom" network. He was only there for about 3.5 days. I was told to join the portal for updates on his status. His page was never updated on anything. My questions would have been; Did he receive his medications? Did he receive any therapy? Is he eating ok? Is he sleeping ok. All of which should have been included on his page. After a full day of calling, leaving messages and trying to speak to a human to everybody on their list of employees, I finally got someone to answer the phone. Her name was Lisa. She was the Director of Entertainment. And Lisa said she would get my message (very polite message, asking for an update) to someone who could help me. Still no call. On day three (3) we received a text message stating that our patient was being released, today. No notice. No additional information. NOTHING. I spent half the day trying to find out why. Again, NOTHING. And, no his patient page was not updated with any information. Two (2) days later, and patient is now home, there still has been no call back. I do not recommend anyone put a love one in this facility. And to be honest, I would look seriously into the Hows Mom corporation handles their franchises and for them to look closely into Ignite Medical Resort.

I just want to say the folks over at Ignite are awesome. Every single person treated me with the utmost respect. I want to mention several people Jabranda Dir Of Hospitality, Kathy Dir of The Business Office, Jamya Director Of First Impressions, Demont Driver and Acivities Director, Hillary Housekeeping Supervisor, Chi in Nursing, Kat in Nursing, Belinda in Nursing, Quinn(Jimmie) in Dietary, Tommy in Dietary, Barb in Housekeeping! She is so kind!!! Jeff in P.T is awesome! The entire Therapy Dept is very good. Sharon in Dietary, Kyra in Dietary, Jalissa in Dietary, Dietary overall rocks. Thank you for all! I will come back and add if I forgot anything or anybody!! Janine Marie Smith Brown.