Ingleside at Rock Creek

This review is for an elderly family member's stay in rehab. The huge problem with Ingleside Rock Creek is with the aides that perform the vast majority of the face-to-face work with residents. With the exception of two male aides who were great, the rest were far below mediocre. Even though the facility claims the response time is 15 minutes, there were multiple occasions where the wait exceeded an hour and even more where the wait exceeded 30 minutes. In one instance, I arrived at the facility to see my loved one in anguish waiting for help after having sat in filth for over an hour. Meanwhile, the two aides on call were on their phones in the common room doing absolutely nothing. If I was not regularly at the facility to keep an eye on things and advocate for my family member, things would have been even worse. The majority of the aides appear disinterested and seem bothered when you ask them to do their jobs. I believe a lot of them are independent contractors, which is part of the "don't care" problem. If you are considering Ingleside, you will need to keep a close eye on your loved one to ensure they are getting appropriate care. My family member has mobility issues but still has her wits about her. I would be very worried for patients that could not speak for themselves. My loved one is now at a (less expensive) facility, where the aides are absolutely amazing. As for the good: the room and facilities are great, as were the therapists, nurse practicioner and doctor. They are the only reasons that I gave any stars.

The beauty of the landscape surrounding Ingleside at Rock Creek was immediately inviting. That was joined by Steve Noel with his foundation of warmth, connection and important information offered with such hospitality. During the tour, it was heartwarming to experience his greeting by name each resident we passed in the hallway. It communicated the personalized experience and sense of home that seems so very present at Ingleside. He was most generous with his time during this first, exploratory visit to Ingleside. It was such a pleasure.

We were shown around by Mr Noel of the Marketing Department. He was thorough in his explanations and was very considerate in repeating answers when needed. He took us seemingly everywhere, showing us apartments of different sizes and locations so that we might make a mature choice. We also saw all the common spaces at Ingleside. They are charming in style and practical for their intended usages -- from dining rooms to sewing rooms to pool tables. This is a first-rate place my wife and I would be happy to join, all the more so since we could not help but notice the warm interactions among residents and the comfortable and personal way in which residents interacted with staff. Mr Noel was also charmingly forthright (and sympathetic) in explaining to us why there is such a long waiting list to enter Ingleside. Having seen what we have seen, and having reflected among ourselves about what we had experienced, my wife and I now fully understand the long waiting list too. Who on earth said that life is a bed of roses?