Interim HealthCare of Manchester

I recently had a Total Knee Replacement. I was fortunate enough to have Bart as my home care PT. Even on days when I was not very motivated and a little low Bart brought energy and humor to my day. He worked hard with me and got me to a level that I didn't expect. My outpatient PT was very surprised when I went through my intake eval after Bart had left. Thank you Bart for your friendship and for your love of my dogs. We will all miss you! Reese

Tried to use this home healthcare agency after my daughter finished an acute rehab stay after a major surgery. Was called by the office on the day of her discharge (a Saturday) and told that I'd get a call early Monday to schedule her intake. My daughter really needed immediate home therapy to not lose the gains she had made while inpatient. However, I had to call the office as it neared lunchtime on Monday, and her case manager said she hadn't been told to contact us and she thought we had "moved on." So I guess if I hadn't reached out we would have been left waiting for who knows how long... The case manager was kind enough to drop by right away, but later I also had to call the main line to see if the therapists (PT/OT) were actually going to call to schedule with us. Can't really speak to the quality of their therapists, but just be aware that you'll need to be on top of things from an admin perspective because they seem very disorganized and easily let people fall through the cracks. We ended up going with another Rehab agency that was more appropriate for my daughter's care, and actually schedules farther in advance than the night before (because some of us have other appointments to manage in our lives). Sadly, their office didn't communicate this to all their providers, as the PT called to try and schedule several hours later.

I initially had PT with Mario but that didn't go well as he tends to give orders with no hands on help. I then had PT with April and she was great. She gave me exercises to do and also did pressure point manipulation to help unlock my ligaments and hamstrings as they have my knee locked in a bent position. During time of service with her I was living in a motel. She told me that we couldn't progress further because the motel room was too small to use a walker in. She told me that when I got into an apartment that PT could be restarted. I got into an apartment at the end of November and have been trying to get the PT set up. When I called I spoke with Paula and she told me to my doctor's office send in the orders. When I called my doctor's office they told me that they had already attempted to do so and was told, by Pat, that they are not wanting to take me on again but stated that Pat didn't tell them why. My counselor called Pat on a 3 way call with me and Pat told us that the reason was because they're booked up and that April has a full schedule. When my counselor asked if I could be put on the waiting list Pat tried to pursuade me in a different direction but then said she would put me on the list. 5 weeks went by without hearing from anyone so I called to see where I am on the list. Paula answered the phone and told me that I needed to speak to Pat but said that Pat was on vacation though so I couldn't speak with her. I then called the Manchester office and asked to speak with Pat's supervisor and I was transferred to a lady claiming to be her supervisor. I don't recall her name but she said that in order for me to get PT I needed a recent hospital discharge and when I told her that, that isn't true she told me that it was and that she was going to make sure that I never receive services from Interim again. I then called and asked to speak to the person above her and was told it was Sarah. She told me that she was going to look into the matter and call m