Ivy Park at Cathedral Hill

I’m honestly a little disappointed with how this place is has been compared to what we were promised in the beginning. When my cousin brings concerns to management, it often feels like they are brushed aside or not taken seriously. The constant turn over is also a bit concerning, especially when a lot of these new employees don’t seem to know the answer to things or how to do their job.Thankfully, my aunt is still fairly independent, and the food and activities are some of the positives that have kept us here. However, as her needs increase and she requires more care and assistance, we will most likely have to consider other options.

I came to visit my aunt recently, and during my visit she expressed that she is very unhappy with the care she has been receiving. She explained that it is extremely difficult to get assistance from staff members when she needs help. She also shared that she has repeatedly tried to speak with the main manager, whom I believe is named Chris, regarding these concerns. According to her, her concerns are often dismissed, and although she is told that a nurse will come to assist her, no one ever follows through. Additionally, when my mother first moved my aunt into the facility, she felt that the reality of the care and services provided was very different from what was originally promised in the beginning. It is also disappointing that the staff have made my Aunt feel as though she is being difficult or unreasonable for raising legitimate concerns, especially considering the significant amount being paid for my aunt’s care.

Ivy Park is a wonderful place for many retirees. Lots of amenities and services. Menus, which I did not try, appear to be very good. I did not stay actually stay at this location so cannot comment on the room accomodations. Staff was excellent. As an independent living senior, I feel that the prices were a bit high, as I do not need as much help as residents who need much more attention and services to get around. I also eat a moderate amount of food to maintain my weight, so I wil not benefit from the amount of food available to the residents who are not on a weight control diet. My comments are not as positive because of my situation which is different from most other seniors who need a lot of support. Roger Dong, an 82 year old, mobile senior.