Jacob Healthcare Center

If you are reading this review, it is because you are trying to make the best decision for your loved one during their recovery and rehabilitation. I wanted to share my experience with Jacob’s Rehabilitation Center in the past two months during my mother’s stay in their subacute section. I am writing this review with the understanding being in the same situation as you are; the pictures and the other reviews do not do justice to how amazing this facility is for the care our loved ones need!!!! Everyone working at this facility holds themselves to the highest standards in the care they give to all the residents. Every time we had a request or concern, it was acknowledged and resolved as soon as the staff could address it. I truly had peace of mind in the past two months during her stay at Jacob’s Rehabilitation Center. At the time of the admission, I was given the Concierge Manager and Director of Nursing’s direct mobile number to contact them directly if I need anything. Both Susie Schaller and Alice Famador have immediately responded to my text/calls (even on their day off) and have been able to address my concerns or requests. Their service in taking care of the family is amazing, and I am so grateful that my mother is recovering at their facility. I do also want to extend my deepest thanks to the head nurses, the CN’s, the RT nurses, the PT department, the kitchen staff, and all members of this center, and wish I could name them one by one. The work they do is not easy, but they all do it with grace and truly care for everyone that is in need. I also wanted to share that with the care and hard work of the Respiratory Department; after four months of my mother being on a ventilator and tracheostomy collar due to respiratory failure, she is currently in the last phases of recovery and will be released soon. We are ecstatic and owe it all to the RT department in helping her through this process. I am so impressed that I have even offered my services for

⭐☆☆☆☆ I am extremely disappointed with the care my brother has received at Jacob Healthcare Center. My brother is paralyzed and cannot care for himself or attend to his own hygiene needs. He is completely dependent on staff for assistance, which makes timely care even more critical. On multiple occasions, my brother has called for help after soiling himself and has been left waiting for hours before anyone responds. No resident, especially one who is paralyzed and unable to help themselves, should be forced to sit in that condition for extended periods of time. It is not only uncomfortable and humiliating, but it also raises serious concerns about resident dignity, health, and quality of care. What is even more concerning is that when I speak with my brother and encourage him to call for assistance, he often calls me back 20 minutes or more later to tell me that nobody has come to help him. As a family member, it is heartbreaking to know that his basic needs are not being addressed in a timely manner. I have also attempted to contact the facility directly regarding these concerns, only to have my calls go straight to voicemail without reaching anyone who could assist or provide answers. Communication with families should be a priority, especially when concerns involve the well-being of vulnerable residents. My brother deserves to be treated with dignity, respect, and compassion. Residents who are unable to care for themselves should not be left waiting for extended periods for basic assistance. I sincerely hope management takes these concerns seriously and works to improve both resident care and communication with families. This review reflects my personal experience and observations regarding the care and communication provided to my brother while he is a resident at the facility.

It was an amazing experience for my High Steppers Drill Team. The staff was very helpful and friendly in receiving us and taking our group around to distribute, the lovely handmade Mother's Day cards for all the mothers. The young ladies were genuinely excited to see the smiles that graced their faces while displaying the love nurturing the residents. Lots of them informed us that their families were out of state. They were all so grateful and we happy to provide the good deeds.